HT203987: Stop pop-up ads in Safari

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guerito-l

Q: Remove adware (offerz4u/eshopcom) from safari

I tried all the methods listed and/or suggested here (even malwarebytes) and it keeps appearing.
I also tried creating another user and when I open safari it didn't show, so it's confined to a single user.

I have then 2 questions:

1.- How can I finally/really remove this malware, having tried all suggestions (carefully executed) --> additional suggestions (specially user-specific setup of safari)

2.- If like apparently is the case, I can't really remove this malware, how can I copy my stuff from 1 user to the other (without bringing the malware along)

 

Message was edited by: guerito-l Gramatical

iMac, null

Posted on Apr 3, 2016 4:28 AM

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Q: Remove adware (offerz4u/eshopcom) from safari

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  • by dominic23,Apple recommended

    dominic23 dominic23 Apr 3, 2016 5:59 AM in response to guerito-l
    Level 8 (41,450 points)
    Mac OS X
    Apr 3, 2016 5:59 AM in response to guerito-l

    1. Disable all Extensions and test.

     

        Safari > Preferences > Extensions

     

        To uninstall the extension, select it and click the “Uninstall” button.

     

     

     

    2. Safari > Preferences >  Search > Search Engine :

         Select your preferred   search engine.

     

    3. Safari > Preferences > General > Homepage:

         Set your Homepage.

     

    4. Use  free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware

     

     

         https://www.malwarebytes.org/antimalware/mac/

     

     

       Download, install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit Malwarebytes Anti-Malware.

     

       or

     

       Remove the adware manually by following the “HowTo” from Apple.

       http://support.apple.com/en-us/HT203987

  • by guerito-l,

    guerito-l guerito-l Apr 3, 2016 8:24 AM in response to dominic23
    Level 1 (11 points)
    Safari
    Apr 3, 2016 8:24 AM in response to dominic23

    It's exactly how I started.
    I tried all the methods listed (include malwarebytes).

    Followed support manual HowTo's .

    None worked.
    I need plan B

  • by Linc Davis,

    Linc Davis Linc Davis Apr 3, 2016 10:57 AM in response to guerito-l
    Level 10 (207,925 points)
    Applications
    Apr 3, 2016 10:57 AM in response to guerito-l

    You may have installed ad-injection malware ("adware").

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less. You've already seen that it doesn't work.

    Back up all data first.

    Some of the most common types of adware can be removed by following Apple's instructions. But before you follow those instructions, you can attempt an automatic removal.

    If you're not already running the latest version of OS X ("El Capitan"), updating or upgrading in the App Store may cause the adware to be removed automatically. If you're already running the latest version of El Capitan, you can nevertheless download the current updater from the Apple Support Downloads page and run it. Again, some kinds of malware will be removed—not all. There is no such thing as automatic removal of all possible malware, either by OS X or by third-party software. That's why you can't rely on software to protect you.

    If the malware is removed in your case, you'll still need to make changes to the way you use the computer to protect yourself from further attacks. Ask if you need guidance.

    If the malware is not removed automatically, and you can't remove it yourself by following Apple's instructions, see below.

    This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure.

    Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up. Also, some websites carry intrusive popup ads that may be mistaken for adware.

    If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.

    Step 1

    Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.

    If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.

    Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

    Leave the folder open for now.

    Step 2

    Do as in Step 1 with this line:

    /Library/LaunchAgents

    The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.

    Step 3

    Repeat with this line:

    /Library/LaunchDaemons

    This time the folder will be named "LaunchDaemons."

    Step 4

    Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

    Step 5

    If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

  • by guerito-l,Apple recommended

    guerito-l guerito-l Apr 4, 2016 8:02 AM in response to guerito-l
    Level 1 (11 points)
    Safari
    Apr 4, 2016 8:02 AM in response to guerito-l

    All,

    thanks for the feedback.
    I did the steps as mentioned (I had already done them anyhow as they are mentioned over and over this topic) and it didn't work.

    What I had to do was rollback the system using Time Machine and then it worked.

    Somehow the stupid application mac-tuner (the one with the robot) was installed and then that added all kind of 'stuff' in the system. I rolled back to before and the system it's fine.
    If somebody knows where the offices of this company is, I would not mind pitching in to nuke the **** of of it.

  • by pinkstones,

    pinkstones pinkstones Apr 4, 2016 11:12 AM in response to guerito-l
    Level 5 (4,209 points)
    Safari
    Apr 4, 2016 11:12 AM in response to guerito-l

    guerito-l wrote:

     

    All,

    thanks for the feedback.
    I did the steps as mentioned (I had already done them anyhow as they are mentioned over and over this topic) and it didn't work.

    What I had to do was rollback the system using Time Machine and then it worked.

    Somehow the stupid application mac-tuner (the one with the robot) was installed and then that added all kind of 'stuff' in the system. I rolled back to before and the system it's fine.
    If somebody knows where the offices of this company is, I would not mind pitching in to nuke the **** of of it.

     

    My guess would be you downloaded something at some point from either a torrent or an aggregate download site and this Mac Tuner was bundled along with whatever you were attempting to download, and when you installed it, you installed the scamware along with it.  In the future, do not download anything via torrents or from aggregate download sites; only download from the developer's website or the Mac App Store.

  • by Ornella90,

    Ornella90 Ornella90 Apr 4, 2016 2:27 PM in response to guerito-l
    Level 1 (8 points)
    Apr 4, 2016 2:27 PM in response to guerito-l

    Hello! First of all I apologize for my english!
    I've the same problem: I have upgrade the OS X, I've followed the instruction of several articles but nothing is changed. After the upgrade the pop-up windows is like the attached screenshot, but before at the bottom of the window there was the sign "Offerz4u". I don't know what to do, it's really annoying!! I've also deleted all the browser over safari. Is it possible that the problem resulting from the windows partition?Schermata 2016-04-04 alle 23.14.14.png

  • by Linc Davis,

    Linc Davis Linc Davis Apr 4, 2016 4:20 PM in response to Ornella90
    Level 10 (207,925 points)
    Applications
    Apr 4, 2016 4:20 PM in response to Ornella90

    You may have installed one or more variants of the "VSearch" ad-injection malware. Please back up all data, then take the steps below to inactivate it.

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    /Library/LaunchDaemons

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    A folder named "LaunchDaemons" may open. If it does, press the key combination command-2 to select list view, if it's not already selected.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same modification time to within about one minute, so they will be clustered together when you sort the folder this way, making them easy to identify.

    Look inside the folder for files with a name of any of these forms:

              com.something.daemon.plist

              com.something.helper.plist

              com.something.net-preferences.plist

    Here something is a meaningless, random string of characters, which can be different in each instance of VSearch. So far it has always been an alphanumeric string without punctuation, such as "disbalance" or "thunderbearer."

    You could have more than one copy of the malware, with different values of something.

    There may also be one or more files with a name of this form:

               com.somethingelseUpd.plist

    where somethingelse may be a different meaningless string than something. Again, there may be more than one such file, with different values of somethingelse.

    Here's a typical example of a VSearch infection:

              com.disbalance.net-preferences.plist

              com.thunderbearerUpd.plist

    You will have files with names similar, but probably not identical, to these.

    If you feel confident that you've identified the above files, drag just those files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder window.

    2. Open this folder as in Step 1:

    /Library/LaunchAgents

    Move to the Trash any files with a name of the form

              com.something.agent.plist

    where something is one of the strings you found in Step 1. There may not be any such files.

    3. If you moved anything to the Trash in Step 1 and/or Step 2, restart the computer and empty the Trash.

    Don't delete the "LaunchAgents" or "LaunchDaemons" folder, or anything else inside either one, unless you know you have some other kind of unwanted software besides VSearch. The folders are a normal part of OS X. The terms "agent' and "daemon" refer to a program that starts automatically. That's not inherently bad, but the mechanism is sometimes exploited by malware attackers.

    4. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

              Safari Preferences... General

    and click

              Set to Current Page

    The malware is now permanently inactivated, as long as you never reinstall it. A few small files will be left behind, but they have no effect, and trying to find them all is more trouble than it's worth.

    5. If you didn't find the files or you're not sure about the identification, post what you found.

    If in doubt, or if you have no backups, change nothing at all.

    6. The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it. I don't recommend that you install the genuine "MPlayerX," because it's hosted on the rogue "SourceForge" website and is bundled with other malware.

    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.

  • by hendelar,

    hendelar hendelar Apr 24, 2016 3:04 PM in response to Linc Davis
    Level 1 (4 points)
    Apr 24, 2016 3:04 PM in response to Linc Davis

    Thanks Dude - simple and clean.

    Cheers