"itunes has stopped working" Win 10

I had lots of problem with my iTunes crashing / freezing-up after I upgraded to the latest version also.

In my case, the symptoms were different, but after trying lots of potential solutions that had no effect at all, I discovered the following useful post on here:

Empty/corrupt iTunes library after upgrade/crash

Whilst the symptoms are different, given that you've already tried re-installing the software, perhaps the issue may be related to your iTunes Library, or (as was my case), appeared to be an issue caused by Apple Music, that only manifested itself when accessing artists in iTunes that I'd previously set to "Follow" in Apple Music!?

After I disabled showing Apple Music (from General tab in iTunes Properties) as suggested in that article, suddenly my iTunes stopped freezing/crashing.

If your iTunes Library is potentially corrupt, the following Apple KB article should be very useful:

If you don't see your content after you update iTunes - Apple Support

Hope this helps! 🙂

UPDATE:

As you have Windows 10, remember that you could potentially use the very useful "Restore Previous Versions" function on your iTunes Library file.

Just right-click on the iTunes library file and select Restore Previous Versions from the menu.

You'll be presented with a small dialogue, showing all the previous automatically backed-up copies of the file (see screen-shot below, showing the options you will most-likely have - as should be switched-on by default in Windows 10 on any "user folders" within your Windows 10 profile folder).

Did you already find an answer?

I had this problem, too, and solved it by disabling the proxy server I had set up in both Firefox and Chrome.

The section iTunes installers in the user tip includes roll back advice if you need to revert to the previous build of iTunes. The current 12.3.3.17 build does appear to have issues when proxies are in place.

tt2

You're welcome. 🙂

tt2

Hi Barliman,

A few days after my last post to you on this thread, my iTunes started freezing-up again!

On further investigation, I found that setting the Windows 10 compatibility mode to Windows 8.1 greatly reduced the number of crashes/freeze-ups (but not completely).

I have since set it to use Windows 7 compatibility mode and have not had any crashes or freeze-ups since, so believe (in my case at least), I've solved the issue :-)

Here is what I did. Hopefully it will help you also:

1) Launched the Windows Task Manager.

2) Click More Details.

3) Right-click on iTunes application & select Properties.

4) Click on Compatibility tab.

5) Select "Run this program in compatibility mode for:".

6) Select "Windows 7" & click OK.

7) Close & Re-open iTunes.

My iTunes has been working perfectly since (for the last couple of weeks), so clearly there are some compatibility issues with the current version of iTunes with Windows 10, but thankfully, the Windows 7 compatibility mode appears to resolve those issues.

NOTE - I did not need to change any proxy settings in any of my internet browsers.