Smart Keyboard Corrosion on Magnetic Strip Side?

I’ve gone 12 rounds again today with the store and with apple care on this issue. It seems they are just playing dumb on this issue so they don’t have to replace or repair a lot of iPads. Same as a lot of you have said before...managers pretending like they don’t know what I’m talking about people on the phone not being helpful for the most part. This is the worst customer service I’ve gotten from apple in my entire life.

Does anyone have a solution for this yet? Or any luck with Apple recognising the problem and rectifying? I have had my Smart Keyboard replaced but the same thing has happened again and now permanent marks are being left on the iPad too, any suggestions?

Unfortunately Apple saying it falls under cosmetic damage and won't replace - 'never heard of the problem before' I've been told numerous times, shown them the countless threads on here to be told that they are caused by humidity / water exposure

I have the same problem - I live in the Philippines and have gone through 2 smart keyboards so far. On both the magnetic strip has blistered to the point where the contact between the iPad Pro and the keyboard is very sporadic. In both cases it has happened after 6 months. Lovely keyboard - pity about this problem.

Similar to my problem, I'm on my third keyboard and keeps happening. Apple will replace the keyboard and have also the iPad one but will not acknowledge the problem and keep saying 'I've never seen this before etc etc'. The above is true of the authorised repair stores too

The best way I've found to fix this which others have suggested is to put a small piece of clear heavy duty tape on the keyboard magnet - this has worked for me

The better solution I found to actually get the marks off the iPad was to use toothpaste and rub until removed - this worked for me but I'd advise testing on a small area first as toothpaste can be abrasive. I remove my cover weekly and clean both to stop it happened now but won't be buying the cases again

If only Apple would acknowledge this and fix or refund people !

This happens to my iPad Pro 9.7 Smart Keyboard too. I've already exchanged it once at my nearest AT&T Store (over the one year warranty) and I'm going tomorrow to exchange it again since is presenting the same rust stains. Before the Apple Smart Keyboard I was using the Smart Cover (Stone color) and still as new as the same day. I wonder what's happening with the Smart Keyboard quality.

One of the things you could do which is what I did with my smart covers for my iPad 2 and 3 was to put a long thin strip of clear tape ( I used heavy duty clear packing tape cut thin with straight edge and utility knife or an Xacto knife) and placed it in along the area of where magnets on the cover attach to the magnets inside the iPad.

This way the cover magnets still catch and the magnet doesn't make direct contact with the aluminum case on outside as the tape acts as a buffer/barrier.

It's the fact that the cover magnets are made from iron or steel and it causes an oxidation reaction when the steel magnets come in contact with iPad's aluminum back case.

You can't do anything with magnets inside of the iPad's aluminum case (if this is leaving corrosion oxidation marks on the inside), but you can create a barrier to keeps this reaction from happening on the outside of the iPad's case from the case's magnets coming in contact with the iPad's alumium back surface.

I am not sure why this is happening as Apple has been covering the different iPad smart covers completely in silicone or leather and this includes covering up the steel magnets in the same material to create a similar buffer/barrier against the steel/aluminum oxidation issue.

But the added clear tape on contact area of the smart cover/keyboard cover on the iPad would create an additional buffer against this as does not effect the strength of the cover magnets against the iPad.

I went this morning to my nearest AT&T Store and they told me the first one they exchanged the Smart Keyboard was annexception. I called Apple and they recommended me to visit an Apple Store or a Certificated Service Dealer.

If the warranty is expired, you are out of luck on exchanging. There is at least one other thread on this forum about the same problem. I am surprised this is happening. Evidently, the coating over the magnets on the keyboard is too thin or too porous. Do you live in a high-humidity area?

I have the same. After months of use the keyboard started telling me "accesory not recognized" and stopped functioning. Many corrosion spots on the magnetic strip and some small damage caused by abrasion on the aluminum iPad case. Now in research with service center.

Have the same issue on my 12.9"...

Went to the Walnut Creek Apple Store, and they told me to call Apple support as they do not warranty products in the store. Poor customer service, imo, from the "manager?" She didnt even have a name tag.

When I showed this to the first line of support, he directed me to the Accessories dept... The accessories guy told me to go to the support line... That's when the "manager" lady told me to call AppleCare support after looking at my keyboard for about 5 seconds, looking perplexed on why it would have rust...

Hi

Make an appointment at Apple store For checking.

Cheers

Brian

This is happening to me too, I just got my THIRD keyboard and it Seems to just be making things worse. Apple please give us refunds or do something about this.