itzmillertyme
Level 1 (4 points)
iPod

Q: iPod 7th gen stuck not recognized in iTunes

IMG_5099.jpgI have an iPod nano 7th gen that i could not get iTunes (12.3.3.17) to recognize on my 2015 macbook pro El Capitan (10.11.4) Would only show up as a disk on my desktop so I used disk utility to erase it. Now  it says to use iTunes to  restore but iTunes still will not recognize it.
***????

iPod nano, OS X El Capitan (10.11.4), null

Posted on Apr 3, 2016 3:43 PM

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itzmillertyme

Q: iPod 7th gen stuck not recognized in iTunes

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  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Apr 4, 2016 5:07 AM in response to itzmillertyme
    Level 8 (38,485 points)
    Mac OS X
    Apr 4, 2016 5:07 AM in response to itzmillertyme

    Try putting it in Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    Then connect it to your Mac running iTunes.  If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery."  You need to do a Restore on it, even if not prompted.  When you erased it using Disk Utility, you initialized the iPod's storage, so it has none it its onboard storage.  Depending on the settings your used for the Erase, it may not be partitioned and formatted properly.

     

    If iTunes does not pick it up in Disk Mode, try restarting your Mac, running iTunes, and trying it again (in Disk Mode) with all other USB devices disconnected (iPod connected to a direct USP port on the Mac by itself).

  • by itzmillertyme,

    itzmillertyme itzmillertyme Apr 4, 2016 5:08 AM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Apr 4, 2016 5:08 AM in response to Kenichi Watanabe

    Restoring my computer worked after putting in disk mode