HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
wgpowell3
Level 1 (11 points)
iTunes

Q: Itunes 12.3.3.17 will not recognize iPhone on Windows 10

This isn't a question.  It's a statement.  The latest release of iTunes is broken for Windows 10.  It will not fire up the Apple USB driver.  The computer will see the device on USB and you can see the picture folder, but iTunes will not recognize the phone.  I've tried removing and reinstalling iTunes and it still doesn't work.

iPhone 6 Plus, iOS 8.4

Posted on Apr 3, 2016 8:02 PM

by alex_h1,Solvedanswer
alex_h1 alex_h1
Community Specialists
A:

Hello wgpowell3,

Thanks for using Apple Support Communities.

 

If iTunes isn't recognizing your iPhone when it's plugged in, then there are some additional troubleshooting steps for you to go through aside from reinstalling iTunes:

 

If iTunes doesn‘t recognize your iPhone, iPad, or iPod

 

Take care.

Posted on Apr 5, 2016 7:10 AM

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wgpowell3

Q: Itunes 12.3.3.17 will not recognize iPhone on Windows 10

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  • by alex_h1,Solvedanswer

    alex_h1 alex_h1 Apr 5, 2016 7:10 AM in response to wgpowell3
    Community Specialists
    Apr 5, 2016 7:10 AM in response to wgpowell3

    Hello wgpowell3,

    Thanks for using Apple Support Communities.

     

    If iTunes isn't recognizing your iPhone when it's plugged in, then there are some additional troubleshooting steps for you to go through aside from reinstalling iTunes:

     

    If iTunes doesn‘t recognize your iPhone, iPad, or iPod

     

    Take care.

  • by wgpowell3,

    wgpowell3 wgpowell3 Apr 5, 2016 11:30 AM in response to alex_h1
    Level 1 (11 points)
    iTunes
    Apr 5, 2016 11:30 AM in response to alex_h1

    I already followed ALL the steps, including calling support.  The USB cable works.  The PC sees the iPhone attached.  From the PC I can access the phone's picture folder.  The phone is connected on Device Manager under >portable devices>Apple iPhone

     

    So, the USB cable works, the PC sees the device, but iTunes doesn't.  When you run diagnostics, it doesn't see the device.  The Apple Mobile USB driver does NOT initialize.

     

    IT IS NOT SOLVED

  • by turingtest2,Helpful

    turingtest2 turingtest2 Apr 5, 2016 12:38 PM in response to wgpowell3
    Level 10 (84,849 points)
    iTunes
    Apr 5, 2016 12:38 PM in response to wgpowell3

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35 then you'll also need to roll back the library database in the way described in Empty/corrupt iTunes library after upgrade/crash.

     

     

    tt2

  • by wgpowell3,

    wgpowell3 wgpowell3 Apr 6, 2016 6:40 PM in response to turingtest2
    Level 1 (11 points)
    iTunes
    Apr 6, 2016 6:40 PM in response to turingtest2

    Thank you for a better thought out approach to the issue based on the stated problem.  I will try your suggestions.  My guess is that the tear down and reinstall is going to be necessary.  I will post back with the final result of what solved the issue.

  • by wgpowell3,

    wgpowell3 wgpowell3 Apr 6, 2016 6:48 PM in response to wgpowell3
    Level 1 (11 points)
    iTunes
    Apr 6, 2016 6:48 PM in response to wgpowell3

    The detailed steps to update the driver software by going to the \program files\common files\Apple\Mobile Device Support folder was sufficient to fix the problem.  Thanks for your post, turingtest2.

  • by turingtest2,

    turingtest2 turingtest2 Apr 6, 2016 6:58 PM in response to wgpowell3
    Level 10 (84,849 points)
    iTunes
    Apr 6, 2016 6:58 PM in response to wgpowell3

    You're welcome.

     

    tt2

  • by boninha,

    boninha boninha Apr 6, 2016 7:27 PM in response to turingtest2
    Level 1 (4 points)
    Apr 6, 2016 7:27 PM in response to turingtest2

    I have the same problem, and I've tried all the apple steps and yours as well, but nothing works ! I've been trying for more than hours now and my iTunes just won't recognize my iPhone and I am really frustrated at this point :/ I don't know what to do anymore

  • by stanislavfromsofia,

    stanislavfromsofia stanislavfromsofia Apr 7, 2016 2:21 AM in response to boninha
    Level 1 (4 points)
    Apr 7, 2016 2:21 AM in response to boninha

    HI Boninha!

    I've had the same problem and I solved it in a pretty easy way.

    I Uninstalled all the Apple soft from my PC and than I installed the last iTunes again and that fixed the problem.

    Windows 10, iPhone 6s

     

    good luck

  • by boninha,

    boninha boninha Apr 9, 2016 3:01 PM in response to stanislavfromsofia
    Level 1 (4 points)
    Apr 9, 2016 3:01 PM in response to stanislavfromsofia

    I've tried this too and didn't work :/ I've just completely gave up. Thanky you anyway stanislavfromsofia !

  • by SterlingxArcher,

    SterlingxArcher SterlingxArcher Apr 10, 2016 11:45 PM in response to turingtest2
    Level 1 (4 points)
    Apr 10, 2016 11:45 PM in response to turingtest2

    I have been struggling with the for weeks.. have reinstalled itunes/drivers at least 3 times a piece.. Your solution to search for the driver finally fixed the problem! Seriously thought I was going out of my mind without my podcast. THANK YOU!!!

  • by turingtest2,

    turingtest2 turingtest2 Apr 11, 2016 1:47 AM in response to SterlingxArcher
    Level 10 (84,849 points)
    iTunes
    Apr 11, 2016 1:47 AM in response to SterlingxArcher

    You're welcome.

     

    tt2

  • by jbridge337,

    jbridge337 jbridge337 Apr 23, 2016 5:46 PM in response to boninha
    Level 1 (4 points)
    Apr 23, 2016 5:46 PM in response to boninha

    I was having the same issue of my phone not being recognized in Itunes after the latest update. Tried uninstalling and reinstalling, uninstalling and reinstalling older version that had previously worked, all with no luck.

     

    I was very encouraged after reading turingtest2's suggestion and seeing it worked for others but when I looked in my device manager the Apple Mobile Device USB driver wasn't listed anywhere. This even with the newest reinstall. It did show up when I ran services.msc as suggested in other troubleshooting threads. I then googled "installing apple mobile device USB driver" which lead me to the following thread

     

    Apple Mobile Device Driver Missing Under Device Manager

     

    This response did the trick for me

    "

    Reply Messi001 on May 20, 2014 8:08 AM

    Thekittymix you didn't try everything.....finally found a solution

     

    Connect your idevice to computer the go to device manager, expand other devices, you device should be listed there, right-click it the select update driver, click on search my computer for drivers, then browse to C/Program files/Common files/Apple/Mobile Device support/drivers click on Ok.....

     

    Enjoy......"


    After a couple of hours of searching and over 4 uninstalls, reinstalls, reboots, etc...less than two minutes following Messi001's instructions and I was good to go. Hope this works for you and anyone else still struggling with this issue.

  • by GongShowNB,

    GongShowNB GongShowNB May 16, 2016 6:07 PM in response to turingtest2
    Level 1 (4 points)
    iTunes
    May 16, 2016 6:07 PM in response to turingtest2

    Thank you so much, Turingtest2. This is one of the only times I've ever been able to find an answer to my problem right away on these forums. Much appreciated.

  • by turingtest2,

    turingtest2 turingtest2 May 16, 2016 6:13 PM in response to GongShowNB
    Level 10 (84,849 points)
    iTunes
    May 16, 2016 6:13 PM in response to GongShowNB

    You're welcome, glad it helped.

     

    tt2

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