HT201945: Resetting an AirPort base station FAQ

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Do0ver
Level 1 (4 points)
Wireless

Q: airport stops working intermittantly

Checking to see if there is a software update for the airport. My router stops working and can't pinpoint the cause.

MacBook Pro (Retina, 15-inch, Early 2013), iOS 9.0.1

Posted on Apr 3, 2016 9:42 PM

by AZ-TLC,Apple recommended
AZ-TLC AZ-TLC
Level 1 (16 points)
A:

I just got off of the phone with Cox because my internet stopped working.

We found the problem to be with my airport and she said that a recent software update is causing a conflict.

Here is what we did to resolve it:

 

go to aiport utility app

edit advanced

ipv6

take from automatic to link local only

update settings

router will reboot

go to www.test-ipv6.com.. it should say IPV6 is turned off...

 

I am no expert and don't know why this became a problem.. but it did work.

It sounds like IPV6 is a new protocol to free up more ip addresses.

 

Apple?  Is it true that there is an issue between COX and the airport routers?  Does this relate to IPV6 vs IPV4?  What are the downsides of this solution?

Posted on Apr 6, 2016 5:46 AM

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Q: airport stops working intermittantly

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  • by im_scott,

    im_scott im_scott May 1, 2016 7:57 AM in response to ocitrus
    Level 1 (15 points)
    May 1, 2016 7:57 AM in response to ocitrus

    well I followed the advice above from cox.....it worked for awhile and then started the same issue. so went back and it still does it.  cox supervisor just came to house and he says "oh yea, apple routers don't work with our upgrade....sorry."  so pondering whether to dump apple router or dump cox.  but i will ask for reduction in bill for sure.

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