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Advice...Battery? Crash?

My mom has a 2008 or 2009 Macbook Pro. Recently even though plugged in, when you power up, the apple icon and loading bar appears for about 15 seconds and then the computer shuts down. Is this something that can be fixed with Genius bar? I tried to run Diagnostics by holding D key down as some other users suggested with Power up issues, but computer shuts off. Any guidance would be so gratefully accepted. Thank you!

MacBook Pro, iOS 9.3

Posted on Apr 4, 2016 8:03 AM

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1 reply

Apr 4, 2016 8:31 AM in response to Kurtzmom

Troubleshooting: My computer won't turn on


Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.


Resetting the SMC on portables with a battery you should not remove on your own


  1. Shut down the computer.
  2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
  3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light may cycle off / on once.
  4. Release all the keys and the power button at the same time.
  5. Press the power button to turn on the computer.


NVRAM reset:


  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys before the gray screen appears.
  5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  6. Release the keys.


After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.

Advice...Battery? Crash?

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