Upgraded (3) days ago from Mavericks 10.9.5 to Yosemite 10.10.5. Today, trying to create or edit contacts is excruciatingly slow.
N.B.: I do NOT store my Contacts in iCloud. All contacts are stored on my mid-2010 17" MacBook Pro. I do NOT use iCloud Drive.
MacBook Pro, OS X Yosemite (10.10.5)
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Thank you very much, Eric. I ejected my Time Machine external HD and booted into Safe Mode. I disabled Clam XAV. In System Preferences, I deleted (2) preference panes: Java per instructions in an Apple Forum, and Quark XPress 9.3 updater. When I rebooted in normal mode, typing in Contacts got much faster, but there is still an unsettling lag when tabbing between fields, saving or switching between groups.
Is there anything else I can try?
You are welcome. Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
in EtreCheck, do you want a specific test or “Just Checking”? Should I uncheck “Hide Apple tasks”? Should I enable “check the signatures of Apple tasks”?
Just try running the program in Just Checking. I would hide the Apple tasks. Yes to the last one.
EtreCheck version: 2.9.10 (261)
Report generated 2016-04-06 15:45:36
Download EtreCheck from https://etrecheck.com
Runtime 4:56
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Check Apple signatures: Enabled
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Pro (17-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,1
1 2.53 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 10
Video Information: ⓘ
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1920 x 1200
System Software: ⓘ
OS X Yosemite 10.10.5 (14F1713) - Time since boot: about 5 hours
Disk Information: ⓘ
Samsung SSD 850 EVO 1TB disk0 : (1 TB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Grandgousier (disk1) / : 998.97 GB (658.70 GB free)
Core Storage: disk0s2 999.35 GB Online
MATSHITADVD-R UJ-898 ()
USB Information: ⓘ
Kensington Kensington USB/PS2 Wheel Mouse
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Western Digital My Book 1140 2 TB
EFI (disk2s1) <not mounted> : 210 MB
MyBook (disk2s2) /Volumes/MyBook : 999.85 GB (518.29 GB free)
Recovery HD (disk2s3) <not mounted> [Recovery]: 650 MB
Time Machine (disk2s4) /Volumes/Time Machine : 999.52 GB (129.67 GB free)
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]
/System/Library/Extensions
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-04-04) [Support]
/Volumes/MyBook/Applications/Utilities/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.4 - 2011-09-23) [Support]
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 145 Apple tasks
[running] 62 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 132 Apple tasks
[running] 85 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-22) [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist (2015-11-30) [Support]
[running] com.avast.update-agent.plist (2016-04-06) [Support]
[loaded] com.avast.userinit.plist (2016-04-06) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[not loaded] com.oracle.java.Java-Updater.plist [Support]
[loaded] com.quark.quarkupdate.agent.plist (2013-11-14) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (2012-06-29) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-02-22) [Support]
[loaded] com.adobe.agsservice.plist (2015-09-24) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loaded] com.avast.init.plist (2016-04-06) [Support]
[loaded] com.avast.uninstall.plist (2016-04-06) [Support]
[loaded] com.avast.update.plist (2016-04-06) [Support]
[loaded] com.barebones.authd.plist (2012-07-10) [Support]
[loaded] com.barebones.bbedit.plist (2010-12-06) [Support]
[running] com.bombich.ccchelper.plist (2015-03-20) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[not loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.quark.quarkupdate.plist (2014-03-15) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2010-09-27) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-09-12) [Support]
[failed] com.adobe.ARM.[...].plist (2012-12-10) [Support] --------- com.adobe.ARM.bce030e4500431dd6c334548c686b1ee76507b7876b169b10e44d12e.plist support site:adobe.com -------
[loaded] com.adobe.ARM.[...].plist (2013-02-04) [Support]
[loaded] com.adobe.ARM.[...].plist (2012-07-18) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist (2010-09-28) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found! -------- I don’t sync anything from Safari.---------
[not loaded] com.avast.home.userinit.plist (2016-04-06) [Support]
[not loaded] com.linotype.FontFolderProtector.plist (2016-04-06) [Support]
User Login Items: ⓘ
CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
Other Apps: ⓘ
[running] com.adobe.CCLibrary.4576
[running] com.adobe.CCXProcess.87220
[running] com.adobe.acc.AdobeDesktopService.100000.F50909E6-1149-4F7C-9043-3CE44441777E
[running] com.adobe.accmac.4860
[running] com.adobe.illustrator.60808
[running] com.avast.AAFM.411832
[loaded] com.avast.account
[loaded] com.avast.crashreport
[running] com.avast.daemon
[running] com.avast.fileshield
[running] com.avast.gui.privilegedHelper
[running] com.avast.helper
[running] com.avast.proxy
[running] com.avast.service
[running] com.bombich.cccuseragent.98580
[running] com.etresoft.EtreCheck.373776
[running] com.linotype.FontExplorerX.65920
[running] jp.co.canon.cijscannerregister.199684
[running] org.mozilla.firefox.95740
[loaded] uk.co.canimaansoftware.clamxav.freshclam
[loaded] 378 Apple tasks
[running] 191 Apple tasks
Internet Plug-ins: ⓘ
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-08-12) [Support]
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-04-06) [Support]
QuickTime Plugin: 7.7.3 (2016-04-04)
Flash Player: 21.0.0.197 - SDK 10.6 (2016-04-06) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-22) [Support]
Default Browser: 600 - SDK 10.10 (2016-04-04)
PepperFlashPlayer: 21.0.0.197 - SDK 10.6 (2016-04-06) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2015-03-09) [Support]
SlingPlayer: Unknown - SDK 10.8 (2015-03-04) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-04-04) Check version
Safari Extensions: ⓘ
AdBlock (2011-12-30)
Ghostery (2015-03-11)
SeoQuake (2011-10-12)
3rd Party Preference Panes: ⓘ
Flash Player (2016-03-18) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Grandgousier: Disk size: 998.97 GB Disk used: 340.28 GB
Destinations:
Time Machine [Local]
Total size: 999.52 GB
Total number of backups: 61
Oldest backup: 1/27/15, 15:49
Last backup: 4/6/16, 15:39
Size of backup disk: Too small ------- [I’ll fix this next]-------
Backup size 999.52 GB < (Disk used 340.28 GB X 3)
Top Processes by CPU: ⓘ
14% accountsd
14% Mail
10% WindowServer
4% SystemUIServer
3% com.avast.daemon
Top Processes by Memory: ⓘ
682 MB kernel_task
680 MB firefox
328 MB Adobe Illustrator
238 MB Mail
213 MB com.avast.daemon
Virtual Memory Information: ⓘ
72 MB Free RAM
7.93 GB Used RAM (2.82 GB Cached)
256 KB Swap Used
Diagnostics Information: ⓘ
Apr 6, 2016, 12:53:58 PM /Library/Logs/DiagnosticReports/Contacts_2016-04-06-125358_[redacted].cpu_resou rce.diag [Details]
/Applications/Contacts.app/Contents/MacOS/Contacts
Apr 6, 2016, 10:34:43 AM /Library/Logs/DiagnosticReports/Finder_2016-04-06-103443_[redacted].cpu_resourc e.diag [Details]
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Apr 6, 2016, 10:24:17 AM /Library/Logs/DiagnosticReports/Contacts_2016-04-06-102417_[redacted].cpu_resou rce.diag [Details]
Apr 6, 2016, 10:13:40 AM Self test - passed
Apr 6, 2016, 10:04:12 AM /Library/Logs/DiagnosticReports/Mail_2016-04-06-100412_[redacted].hang
/Applications/Mail.app/Contents/MacOS/Mail
Apr 5, 2016, 05:40:59 PM ~/Library/Logs/DiagnosticReports/WebKitPluginHost_2016-04-05-174059_[redacted]. crash
com.apple.WebKit.PluginHost - /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy. framework/WebKitPluginHost.app/Contents/MacOS/WebKitPluginHost
Apr 5, 2016, 03:43:39 PM ~/Library/Logs/DiagnosticReports/DashboardClient_2016-04-05-154339_[redacted].c rash
com.apple.dashboard.client - /System/Library/CoreServices/Dock.app/Contents/Resources/DashboardClient.app/Co ntents/MacOS/DashboardClient
Apr 4, 2016, 04:31:45 PM /Library/Logs/DiagnosticReports/Finder_2016-04-04-163145_[redacted].cpu_resourc e.diag [Details]
Apr 4, 2016, 03:48:39 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2016-04-04-154839 _[redacted].crash
/System/Library/PrivateFrameworks/AmbientDisplay.framework/Versions/A/XPCServic es/com.apple.AmbientDisplayAgent.xpc/Contents/MacOS/com.apple.AmbientDisplayAgen t
Apr 4, 2016, 03:28:20 PM /Library/Logs/DiagnosticReports/Finder_2016-04-04-152820_[redacted].cpu_resourc e.diag [Details]
Apr 4, 2016, 10:36:03 AM /Library/Logs/DiagnosticReports/Finder_2016-04-04-103603_[redacted].cpu_resourc e.diag [Details]
Apr 4, 2016, 09:47:07 AM /Library/Logs/DiagnosticReports/Contacts_2016-04-04-094707_[redacted].cpu_resou rce.diag [Details]
Apr 4, 2016, 09:36:08 AM /Library/Logs/DiagnosticReports/Contacts_2016-04-04-093608_[redacted].cpu_resou rce.diag [Details]
Apr 4, 2016, 09:27:20 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-04-04-092720_[redacted].cras h
/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/AdobeCRDaemon
Apr 4, 2016, 08:30:01 AM /Library/Logs/DiagnosticReports/installd_2016-04-04-083001_[redacted].cpu_resou rce.diag [Details]
/System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd
And I donated to EtreCheck.
Hello, Eric? I replied to you 04.06.2016 by posting the EtreCheck info you requested and haven’t heard from you since. Did I do something wrong?
Sorry not to get back to your sooner. For reasons unknown, I missed the report. Try uninstalling Avast. Anti-virus software isn't normally required on a Mac and can interfere with the OS.
Thank you so much, Eric. I apologize for being pushy. FYI, the version of Avast for Mac that I installed comes with a separate uninstall application.
I uninstalled Avast, secure-deleted the trash and rebooted. I opened a new contact and started typing. At first, it was much, much faster — almost back to normal. When I moved the cursor to another field, I still got a delayed response, though not as bad as it has been.
I really appreciate all your help!
You are welcome. You weren't being pushy at all, I just for unknown reasons missed your post. Finder, Mail, and several other OS related functions are crashing. Try booting into the Safe Mode and then do a normal restart.
Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal.
hallo
I want update mail apple
You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.
what is this please can you explain me for my device? i have use dell N5030?.....
Contacts slows to a crawl when creating or editing after upgrading to Yosemite from Mavericks
