Apple warning to call 877-398-5247 is not safe to accept?

A warning came on my iMac screen stating that I must call 877-398-5247 immidiately and not turn off my computer or I will loose all my files and not be able to turn my computer on again. Needless to say since it is not Apple's policy to scare people I turned Safari off and then back on to use my computer. I don't think I want to know what would happen if I had obeyed since I later found the number a high risk scam. But I though Apple would like to know about it.

iMac, OS X Mountain Lion (10.8.3), I have more than one iMac.

Posted on Apr 4, 2016 1:02 PM

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12 replies

Apr 5, 2016 4:01 PM in response to ChitlinsCC

ChitlinsCC wrote:


My 89 year-old Mother has gotten 3-4 "robocalls" (automatic dialers that when someone picks up a person comes on the phone) about a danger to her Windows computer (good bet that there IS one in any household) = there are no Windoze pooters on the premises - plus... how in the world could they KNOW?

Common sense

I once kept one of those guys on the phone for a good ten minutes explaining that I didn't have a computer as they were the instruments of SATAN and how I feared for his immortal soul. It was hilarious.

Apr 5, 2016 4:01 PM in response to Paulyson

Paulyson wrote:


The issue was addressed on our local news station tonight so the scammers must be pretty busy even calling people. As far as clicking on a link to report it to Apple's legal department I don't trust that idea from a total stranger anymore than the scammers. I'm sure Apple picked up on it by now. Paulyson


Why not? How else is Apple's legal department supposed to find out about these phishing scams if no one reports them? It's a valid link. It's not going to cause anything to be downloaded onto your computer and it's not a RickRoll. Yes, we're all strangers, but this is a technical support community for Apple users. What exactly do you think we do here, if not provide technical support?

Apr 5, 2016 4:23 PM in response to pinkstones

pinkstones wrote:


Paulyson wrote:


The issue was addressed on our local news station tonight so the scammers must be pretty busy even calling people. As far as clicking on a link to report it to Apple's legal department I don't trust that idea from a total stranger anymore than the scammers. I'm sure Apple picked up on it by now. Paulyson


Why not? How else is Apple's legal department supposed to find out about these phishing scams if no one reports them? It's a valid link. It's not going to cause anything to be downloaded onto your computer and it's not a RickRoll. Yes, we're all strangers, but this is a technical support community for Apple users. What exactly do you think we do here, if not provide technical support?

Because these desperadoes change phone numbers several times a day - as well as websites at least once daily if they a flat out scammers and have not been threatened by folks like ME or Meg

Apr 5, 2016 8:59 PM in response to ChitlinsCC

I have answered prank or bogus calls since the 1960s, but this was a break into my computer to alert me (like a tornado alert on the a tv screen) but this is my life's work on my computers and I have Apples because their security is outstanding. I had a few Microsoft fried before my Macs. That is why it astonished me.

How did they hack me? I didn't see any damage done when I went back on line because I had immediately clicked Safari off to get rid of them. I looked in the logs and Apple caught it. AT&T sends letters when an iPad is hacked and they prosecute the trespassers. I am sure Apple will also. These acts are not pranks. They are national security breaches and very highly punishable by law as they should be.

Apr 5, 2016 9:26 PM in response to Paulyson

It is what is called a Pop-Under or Pop-Over page - RansomWare is the con > User Tip > Phony "tech support" / "ransomware" popups and web pages

You have NOT been hacked, but the website may have been or be in cahoots

They are invoked by a page that you visit that has a javascript "invisible button" painted all over the page = click anywhere and SIRENS, WARNING Will Robinson, etc.

What browser do you use? I use Firefox and have a popup killer that must be manually maintained by me - easier to kill the window myself and not return to the website

You can kill these by simply closing the page sometimes - others are more persistent requiring a Force Quit and further clean up to keep them from recurring

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Apple warning to call 877-398-5247 is not safe to accept?

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