Safari web content quit unexpectedly, then Safari quits when I open the preferences. Why?

Question

Level 1

14 points

Safari web content quit unexpectedly, then Safari quits when I open the preferences. Why?

On most webpages I get 'Safari web content quit unexpectedly', so I am trying to sort it out by opening Safari preferences and disabling any extensions I might have installed, removing website data, emptying caches etc, but within two seconds of having the preferences window open, Safari crashes.

Not only can I not load 99% of webpages regardless of content, I can't also affect my preferences for Safari to try to overcome this issue. Having looked in my 'App Store' 'Updates' tab, I can see that there was an update installed for my Safari on the 30th March, 2016 to version 9.1. It's kinda funny that this has happened because this is roughly when I started experiencing the problems I'm now having.

I don't know if this is useful info or not, but websites that I have built and uploaded to the internet are giving the same content quitting issues, but if I browse the same webpages that I've coded which are hosted on my mac, then they work fine. So, remotely hosted = no good, locally hosted = great.

Any thoughts on what's going on and how I can fix it?

I'm using:

Safari 9.1 (now)

Mac Pro Early 2008

2 x 2.8 GHz Quad-Core Intel

32gb RAM

OSX 10.10.5

Posted on Apr 4, 2016 3:07 PM

Reply

Answer 1

Apr 4, 2016 3:14 PM in response to Mat Stuart

It may not be just a Safari extension that causing the problem but one or more plug-ins instead.

Troubleshooting help here.

Reply

Answer 2

Linc Davis

Level 10

209,739 points

Apr 4, 2016 3:58 PM in response to Mat Stuart

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply

Answer 3

Eric Root

Level 10

685,293 points

Apr 5, 2016 7:20 AM in response to Mat Stuart

Safari Corruption See post by Linc Davis

Reply