From iMac, Image Capture says 599 items, OS X Photos imports 597 from iPhone, iCloud Photos says 612 Photos and Videos, iPhone Photos says 625. How to resolve discrepancies?

Obviously, there seems to be no way to reconcile these differences. On a smaller scale, I did find one photo on my iPhone in a small album of 58 photos that WAS NOT on iCloud, but I have no way of discovering why it was not placed in the iCloud album. Since Photos on iPhone doesn't have access to photo details, how can we audit and verify which photos did not make it into the iCloud set? iMac (27-inch, Mid 2011), 24 GB 1333 MHz DDR3, OS X 10.11.4, Safari Version 9.1 (11601.5.17.1), iPhone 6 64Gb, iOS 9.3.1 (13E238).

iPhone 6, iOS 9.3.1, iMac 27 OS X 10.11.4 Photos iCloud

Posted on Apr 4, 2016 4:14 PM

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7 replies

Apr 4, 2016 6:48 PM in response to LarryHN

Thanks for the response. Yeah, I already fiddled with that. iCloud settings:

User uploaded file

Options:

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I removed the iMac Photos library and re-created a "New" library, Getting ready to import iPhone Photos again. OS X Photos reports 622 new photos on iPhone, 3 less that iPhone Photos reports for "All Photos" and peruse thumbnails shows 3 that are videos and blank thumbnails. It is unknown if this is a source of the discrepancy. Heh, Heh reminiscent of,... " Windows: turn off, ignition, roll windows up and down several times and turn on ignition!"


User uploaded file

Bottom line, still no way to manage large photo libraries' item counts when discrepencies exist. Set it and forget just doesn't cut the mustard, IMHO. Disparate applications written by possibly different teams have been difficult to achieve uniformity.


Thank you for your response.

Apr 4, 2016 7:03 PM in response to R.J. Wilson

Ok so you are not using iCloud Photo Library on your Mac - therefore the ICPL count on iCloud.com has no reason to match the Mac


so we are left with a difference between Image Capture, importing and the phone - and you have pretty much found that - note that importing does not look at all photos on the phone but only those in the camera roll


and as to


Bottom line, still no way to manage large photo libraries' item counts when discrepencies exist. Set it and forget just doesn't cut the mustard, IMHO. Disparate applications written by possibly different teams have been difficult to achieve uniformity.

That certainly is incorrect - many people do that with no problem - I have nearly 20,000 items using iCloud Photo Library and everything works great with no discrepancies or problems -- you are loking at mostly an apple and oranges situation since you do not have your libraries totally synced


LN

Apr 4, 2016 7:37 PM in response to LarryHN

Thanks for the clarification, Larry; but your logic appears to be faulty, there should be no differences. iCloud and iOS Photos have no multiple Library features that I am aware, OS X Photos can switch photo Libraries. And for some unknown reason, I can no longer view the "Camera Roll" from iOS Photos app. Seems like obfuscation to me. I was wondering if you have personal knowledge that these various apps on multiple platforms were uniformly developed by a singular team? Isn't it true that the three platforms, iCloud Photos, OS X Photos, iOS Photos, have different features? Expecting seamless functionality before public rollout may be an unrealistic one. Thanks again.

Apr 4, 2016 7:53 PM in response to R.J. Wilson

Actually Your logic appears to be faulty - iCLoud only has one Photo viewing service on iCloud.com - that is iCLoud Photo Library and you are not using it with your Mac so there is no expectation that your Mac andy iCLoud will match - no other iCloud service provides viewing on iCloud.com


As to the IOS Photos view if you are using ICPL on the IOS devices then they will match iCLoud.com rather than a local camera roll - devices using ICPL have no reason to match devices not using it - If you want every thing in sync then you need to have ICPL enabled on all devices and need to give it time to complete all uploads and syncs and then everything will remain in sync - devices not using ICPL (like your Mac) will not remain in sync)


LN

Apr 5, 2016 9:39 AM in response to LarryHN

OK, Sorry to be confusing. And yes, you may be correct, it could be process and might not be documented clearly that there is only one prescribed startup procedure to according to iCloud Photo Library FAQ - Apple Support:support.apple.com/en-us/HT204264:


How do I turn on iCloud Photo Library?

If you want to turn on iCloud Photo Library on all of your devices, follow these steps:

  • On your iPhone, iPad, or iPod touch with iOS 8.3 or later, go to Settings > iCloud > Photos, then turn on iCloud Photo Library.
  • On your Mac with OS X 10.10.3 or later, go to System Preferences > iCloud > Options next to Photos, then select iCloud Photo Library.
  • On Apple TV (4th generation) with tvOS 9.2 or later, go to Settings > Accounts > iCloud > iCloud Photo Library.


This was a debugging procedure after I noticed that image counts were mismatched across the three platforms, iCloud, iOS Photos and OS X Photos or ImageCapture. I had built my photo library over time, from iPhotos to Aperture and then to Photos on OS X., then began using iPhone exclusively for photography. This would not be a sequence of the current masses, so I began reconstructing, first by importing my photos to the Mac.


Yes, perhaps my logic is faulty as believing this is a simple database issue; but after "zeroing" out all but Photos app on the iPhone (a starting point many folks would use) I began rebuilding and the various import regimens showed image count discrepancies. This has been reported numerous times, elsewhere in the Support blogs.


I have not been able to utilize any of the "so called" fixes with 100% certainty of apparent non image loss during transfer. It is exactly a chicken and egg proposition; and yes, others have been successful and other have not been, in terms of consistent image counts.


Finally, inconsistency of the various platforms look-and-feel has been increasing since the parting of Steve Jobs, a sad commentary on fragmented development; perhaps unavoidable with current leadership.


Thank you for your attention and patience, I have a couple approaches to try based upon your input, set up my empty OS X Photos on iCloud and proceed from there.

Best regards, R.J. Wilson

Apr 5, 2016 11:02 AM in response to R.J. Wilson

One failed sequence:

User uploaded file

User uploaded fileUser uploaded file


User uploaded file


No rhyme or reason for mismatched counts nor error message detailing mismatch! At many screen views, there are no item counts when accounting is fundamental of a "computer" and reporting counts is trivial. My only conclusion to the absence of routine accounting of items is that omission was an intentional cover up.


This may be fine for those not caring if iCloud contains ALL their photographs or most. IMHO, this is just unsatisfactory, and quibbling about process and "it works fine for me" commentary is neither scientific nor acceptable. Reminiscent of the old pea and shell game.

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From iMac, Image Capture says 599 items, OS X Photos imports 597 from iPhone, iCloud Photos says 612 Photos and Videos, iPhone Photos says 625. How to resolve discrepancies?

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