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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

Apr 27, 2016 4:14 PM in response to akordion

akordion wrote:


Which version do you think Apple will release to general public?


That's the question, Jimmy....😁 And any attempt I make to distinguish between the virtues of them will get quickly zapped.


But, I am confident that whichever version is selected will solve for MOST people here the problem that's is the topic of this thread. BT will never have 100% compatibility between devices.....ever.

Apr 27, 2016 4:19 PM in response to brettfromcoffs harbour

All the time. But I draw the line at spending hours and hours trying to get a brand new device to work properly. These are not $50 phones. And I fully understand that there are problems sometimes with new releases. But I also remember that the iPhone 4 antenna problem was never fixed, until the iPhone 4s. So I waited until the return window for my SE was about to close and returned the phone. I don't need to spend $500 to buy into a headache.

Apr 27, 2016 4:37 PM in response to dcpmark

That is true, Bluetooth may not be compatible with every device/accessory, but if we try few different brands of headsets - one of them should work, right? I do have few different phones with different operating systems and most of them perform good or at lease at an acceptable level. If headset that I bought isn't compatible with my phone, then I can get another headset and it most likely will resolve the issue, but here clearly not the headset's/car's Bluetooth issue, but rather some glitch in the iOS (I won't dare to say in the hardware) of iPhone SE.


I would really want one of Apple representatives reply to us in this tread and tell us what is going on and be straight forward. This action would make users happy that the company cares about their customers! Be honest Apple!

Apr 27, 2016 5:24 PM in response to akordion

akordion wrote:


... I would really want one of Apple representatives reply to us in this tread and tell us what is going on and be straight forward. This action would make users happy that the company cares about their customers! Be honest Apple!


That's not going to happen here. While Apple moderators do moderate these threads, they are not the engineers or others working on any particular issue. Generally, you should assume Apple representatives are not reading these threads, as they really are user-to-user forums. That's why, if there's an issue that can't be solved here, it should be raised through the support channels (stores, phone, etc) to (we hope) get a solution.

Apr 27, 2016 5:45 PM in response to mreg376

mreg376 wrote:


Yes, but in effect the SE was released with 0% BT audio compatibility.

Hyperbole at its finest. There have been plenty of posters, here and on the MR thread on the same issue, have reported that prior to any beta release the SE BT was clear as a bell on one or more of their BT devices. One poster reported that it worked on their 2015 Ford Focus with MySync 2, and I myself reported here that while it was horrible on my 2014 GMC Acadia Denali it worked perfectly on the 2016 Acadia I drove one day. Again, this is pre-beta release.


The SE uses BT 4.2, while is MUCH more likely to be conpatible with other BT 4.0-4.2 devices. The tech in cars can be YEARS old by the time it reaches the consumer, and many OEM infotainment systems are still rocking Bluetooth 2.0 and 3.0 because Bluetooth is supposed to be backwards compatible. This is pure lipservice by the Bluetooth SIG, and no one can check every device with every other device. Unlike a standard like wifi, the Bluetooth protocol allows manufacturers to be incompatible with other manufacturers and still get licensed as a Bluetooth device.

Apr 28, 2016 9:02 AM in response to mreg376

I have exactly the same issue . incoming voice quality over bluetooth is horrible the speaker cannot be understood. I have a iPhone 4 and a 4s which both work fine with my car's bluetooth (so the problem is not car related. The iPhone se however fails horribly. Changing volume levels does not improve the quality what so ever. Please fix this ASAP

iPhone SE Bluetooth issues

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