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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

Apr 29, 2016 9:05 PM in response to mreg376

mreg376 wrote:


There is no "fix." Some have claimed that the second beta of 9.3.2 has helped, and others say that the third beta has reintroduced the problem. No one knows for sure whether this is a hardware or software problem, as Apple has said absolutely nothing. From reading this board and others it's pretty much certain that 100% of the SE's come with the problem, and that they show 0% compatibility with all bluetooth audio devices. Anyone who says they know what the problem is or when it will be corrected is either guessing or lying. Your best bet, unless bluetooth audio is unimportant to you, is either to avoid buying an SE for now or return it while you can unless the problem is definitively corrected prior to the closing of your return window.


Oh, I'm saving this post.....😁


Some of us already have SEs that are fixed, so it's moronic for you, who doesn't have an SE, to claim that there is no fix. Having said that, I agree that if those that are having BT problems they find unacceptable are within their return period, it would be prudent to return it while they can and repurchase it once the fix that some of us already had is made available to the general public.

Apr 30, 2016 12:39 AM in response to dcpmark

Hi Guys!



I've the same problem... iPhone SE 64 GB space gray with my Sony MW1 and with my Volkswagen Golf VII audio from bluetooth calls is terrible.. If the person speak a little lower is better.. Audio from music streaming in bluetooth is perfect.. 😟


What I do? I've buy my SE 04/27 .... Until when i'm in the period for return? I love this watch, and i don't want to roll back to 6/6S

I don't understand if all of the SE have this problem or not... I can change mine, but is 1 hour driving from my home..



Have a good day all.

Apr 30, 2016 12:53 AM in response to mreg376

mreg376 wrote:


There is no "fix." Some have claimed that the second beta of 9.3.2 has helped, and others say that the third beta has reintroduced the problem. No one knows for sure whether this is a hardware or software problem, as Apple has said absolutely nothing. From reading this board and others it's pretty much certain that 100% of the SE's come with the problem, and that they show 0% compatibility with all bluetooth audio devices. Anyone who says they know what the problem is or when it will be corrected is either guessing or lying. Your best bet, unless bluetooth audio is unimportant to you, is either to avoid buying an SE for now or return it while you can unless the problem is definitively corrected prior to the closing of your return window.


Sorry, not true - my SE connects faultlessly with no issue on bluetooth sound and has continued to do so (as reported on page 18 of this discussion). Agree, we lucky ones are few but it does seem to indicate its not a hardware issue unless Apple are using different bluetooth chip suppliers, in which case those given replacements would go away happy because you would think Apple would replace from the "good chip" stock to avoid more flak!. Neither is it likely a car issue because that would point to the Audi TT being the only vehicle with compatible bluetooth chips/software - very hard to believe also.


More likely it's software related but no one knows for sure so your advice for those concerned is valid.

Apr 30, 2016 2:16 AM in response to Lizard_Blu

THis is 2016 and big companies like Apple don't and won't improve on communication.


They only deliver the ( not flawless) hardware for that.


I knew that Apple was not the king of admitting mistakes and errors, but it have to say

I've become more and more disappointed in this organisation.

The denial, removing posts and zero updates make me worry.

Probably this is just a minor issue to them and has no priority?


Funny thing is; would I tread my clients like Apple does, there would be no client left..


What's the problem by admitting a mistake, letting people know your working on it,

point out the (software/hardware-) problem and keep customers posted when a fix is due?


Apr 30, 2016 2:31 AM in response to Gijsteraar

Hello Gijsteraar


This is normal for a company who left the contact to their client behind. They are so arrogant an need to fall down to the bottom and strungle again for live as in the mid nineties.


I can't imagine why a company which so much manpower can't have a perfect after sales an take care off their clients.


I hope Apple will survive but they need to change a lot to satisfy their custumers. They must know that the new area they are penetration are all new customers. They have no long relation to apple an they will swap back to Samsung or LGT if they are not satisfy. We as longtime Apple Customers have another relation and won't swapped that easy but when they will ignore our documentated bugs and feedback. We will also swap and then never come back. I am waiting now for more than 2 1/2 years that they solve 3 serious bugs. No reaction at all. Still open, when I open an new AppleCare case the first reaction is that their is no known bug and i am the first. Strange in this (and forums) hunderds of threads are found about this bugs. For apple these hunderds are ZERO


Gérard

Apr 30, 2016 3:44 AM in response to skierrob2

I purchased my iPhone SE 64Gb Space Grey with iOS 9.3.1 as a replacement for my iPhone 5S. I have exactly the same issue with my 2015 Audi A3 Sportback with MMI-plus. BlueTooth quality is very bad and i can hardly understand the caller. BlueTooth audio streaming is perfect without a glitch.


The problem does not occur on my iPhone 5S running the same iOS 9.3.1 firmware.

Apr 30, 2016 5:58 AM in response to Saitbs

Come one guys. Many of you are full of anger in the replies.


It anyone from you a software developer? Be patient, they must find any solution for the problem. It seems that it's not so easy as we think. I know that we all demand working devices and stable operating systems.... I've seen recently a kind of "law" stating that there is no software without a bug. Keeping that in mind, I am not going to return my SE and wait a little while for the fix. It has to work eventually.


There is something in your posts that I cannot just simply get - returning working mobile phone to the apple store only because there are some software-oriented problems with the BT? Maybe our polish mentality is slightly different that in other nationalities.... I'd wait for the solution.

Apr 30, 2016 7:03 AM in response to mreg376

mreg376 wrote:


The only problem with that plan harkens back to the iPhone 4's antenna problem. Many waited for the "software fix" that never came. The "fix" was in the next version of the iPhone: the 4s.

Yep, exact same situation, with 2 tiny differences: 1) that was a hardware design issue with no fix possible, 2) ANYONE can get the latest update for themselves to see if BT works for them in their particular application:

https://beta.apple.com/sp/betaprogram/

<Edited by Host>

Apr 30, 2016 7:17 AM in response to elzale

Haha. Yes, like this forum is going to affect Apple's stock...


The only angry ones here are those like you, who seem to have a vested interest in telling everyone that they know more about this problem than Apple. I'd rather wait and see. I like the SE and I'll be happy to rebuy it when it works as its supposed to. And that's all I've been saying. If that makes all of the "experts" around here angry, then so be it.

iPhone SE Bluetooth issues

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