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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

May 2, 2016 6:58 AM in response to skierrob2

I’m sure that this has been said several times but I’m not going to read through 50 pages of this forum to find out. The SE is my first experience with an Apple product and I’m not impressed. This is pretty basic. First and foremost, cell phones are for talking. Hands free cell phone usage in a car is required by law in most states and this problem won’t allow you to do that. Releasing a phone with a flaw like this would be like releasing a tablet with a broken touch screen. Obviously Apple has a problem with their quality assurance to allow something like this to slip through it. I’m frustrated because I like the phone. It’s the right size for me. It has a great UI. The price was reasonable. It’s the fastest phone that I have ever owned, but I need to be able to hear who I’m talking to while I’m driving.

May 2, 2016 11:25 AM in response to skierrob2

The latest public beta seems to have fixed the problem for me. I spoke for an hour or so this morning to different people with no issue. Before I could barely tolerate a 3 minute call, so the difference is night and day. There is still a little scratchiness on incoming audio but I wouldn't notice it if I wasn't paying attention and looking for it. I bought my SE opening weekend at an Apple Store.

May 3, 2016 8:10 AM in response to skierrob2

I also have this issue with my 2014 Nissan Altima. My previous iPhone 5 and 5C was crystal clear. I also want to point out this is NOT just phone calls. It also has poor quality when using Siri. All of her responses to reading text, emails, telling the weather or anything has poor quality. When not used in the car Siri is perfect. The only thing that seems to work correctly in the car over bluetooth is the playing of music and listening to podcasts.

May 3, 2016 10:56 AM in response to Jillian Janine

As states earlier Bluetooth audio incoming is very poor in Mercedes 2014 amg- next to useless whereas, my 5S is perfect.


Whilst one can appreciate that full compatability might be a problem first time round, what a PR disaster for a new phone seemingly not to work with at least 95% of devices.

If the Beta does resolve the issue for ALL then why haven't apple issued it as a full update to save all the returns they will get with the new iphone that doesn't work properly. I sent mine back to the covent garden store the same day.

May 3, 2016 11:17 AM in response to 355f

That's what is perplexing. If the problem has been solved in the beta, which seems to be the case, why doesn't Apple make a simple announcement saying so, so that the vast majority (95+%) of users who don't even know what a beta is will hold onto their phones pending official release of the fix. I'm sure many, many of these phones have been returned that would not have been returned if average customers had been assured BY APPLE that the problem was known and a fix had been found. Doesn't make sense.

May 3, 2016 11:44 AM in response to mreg376

I’m frustrated with having to wait too and I think they should pay me to test their software so I’m reluctant to go for the beta version. That being said, I understand why the update needs to take time. Anytime you change something there is the potential of introducing new problems. When you are dealing with tens of thousands of devices that’s a significant risk. Let the beta testers take the risk.

iPhone SE Bluetooth issues

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