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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

May 16, 2016 11:27 AM in response to dcpmark

this one works too, glad that everybody can enjoy their beautiful SE's with the normal public software.

I've enjoyed mine since b*ta 2, also glad that the doomday scenario with hardware is not true and it's only software as we suspected all along since b*ta 2.

thank you all for an interesting few weeks, and apple shame on U

May 16, 2016 11:59 AM in response to scottmk

scottmk wrote:


Six weeks to fix, not a month. I just downloaded 90MB OTA and the upgrade is underway. I'm assuming this fixes the BT issue. I'm otherwise very happy with this iPhone, and waiting six weeks for the fix was a PITA, but ultimately worth the wait.


The BT bug was actually logged, fixed, and the fix released via Beta 2 three weeks after the SE went on sale, which is not THAT bad. It was other (and new) bugs kept the delaying the GM release until today.

May 16, 2016 12:16 PM in response to MotleyDiver

The worst of all this is the lying and denying, the "never heard of this issue before". I can completely understand that a new product may have issues; that can happen to anyone, and is in itself is not a problem. Just own up to it and admit it. Even if there is no easy fix, then just say so and people will understand.


But when you lie about it, and claim you never heard of it, you are taking your customers for fools and disrespect them. Is their CEO Tim Cook or Tim Crook?

May 16, 2016 12:27 PM in response to dcpmark

dcpmark wrote:


The BT bug was actually logged, fixed, and the fix released via Beta 2 three weeks after the SE went on sale, which is not THAT bad. It was other (and new) bugs kept the delaying the GM release until today.


That may be technically correct, but for those of us disinclined to be Beta testers — like me — it was six weeks for the public fix. In my case, as I reported I was able to make BT calls in the car with the BT volume on the SE dropped to minimum. I've followed this often-contentious thread for weeks now, and I've been on your side for most of that time.


I sincerely appreciate all of you that did participate in the Beta program and thereby contributed to the public release.

May 16, 2016 12:35 PM in response to scottmk

scottmk wrote:


dcpmark wrote:


The BT bug was actually logged, fixed, and the fix released via Beta 2 three weeks after the SE went on sale, which is not THAT bad. It was other (and new) bugs kept the delaying the GM release until today.


That may be technically correct, but for those of us disinclined to be Beta testers — like me — it was six weeks for the public fix. In my case, as I reported I was able to make BT calls in the car with the BT volume on the SE dropped to minimum. I've followed this often-contentious thread for weeks now, and I've been on your side for most of that time.


I sincerely appreciate all of you that did participate in the Beta program and thereby contributed to the public release.


Yes....it's too bad that Apple can't come up with a program to have incremental "emergency" releases to the public other than the Public Beta.....for example, in this case, SE owners wouldn't have had to suffer for so long waiting for their particular BT fix to be released with the general bug fix release.

May 16, 2016 12:48 PM in response to dcpmark

dcpmark wrote:


Yes....it's too bad that Apple can't come up with a program to have incremental "emergency" releases to the public other than the Public Beta.....for example, in this case, SE owners wouldn't have had to suffer for so long waiting for their particular BT fix to be released with the general bug fix release.


How many lines of code are there across how many devices? I get it. Apple's model seems to be to finalize the code for all of their devices for one software version at the same time before releasing it publicly. That likely prevents them from doing as you're suggesting. If they did, they would've saved themselves, their employees, and most of all their customers the aggravation and waste of time trying to come up with workarounds and, failing that, returning/exchanging the product (and in some cases multiple times).


It will be interesting to see how Apple spins the sales and "market penetration" of the SE, now that it's finally fully functional.

iPhone SE Bluetooth issues

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