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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

May 19, 2016 10:26 PM in response to Jplateado

Yep all those with the SE are good, and those on the Beta have been for a while, those that spat the dummy and returned for a 6S good luck back where you started lol.

Not referring to you Jplateado, just those that have been whining and blaming the SE when it obviously was a software fix, which anyone with half a brain knew, same will come with the 6S which isn't helpful too you now obviously.

May 20, 2016 5:38 AM in response to skierrob2

I have been following this thread all along and I'm glad to see the IOS update now allows BT to work on the SE. I have an iPad and iMac but am still using a Nokia phone but want to buy the SE as I like the size. I'm in the U.K. and there is some stock available but a lot of suppliers are out of stock (Sim Free). I'm just wondering if Apple has asked retailers to withhold stock from sale until the BT problem was solved or if Apple have been holding back deliveries for the same reason and/or are Apple about to produce stock with a modified or non-faulty BT chip? There was one poster on this thread who said they'd been told by an Apple employee that it was possible that the SE initial production might have had faulty BT chips. As this will be my first smartphone, I'm inclined to wait awhile to see if any news comes out about the possibility of a faulty chip but how would we customers know when new manufactured stock was available? I know that the IOS update has solved the problem but if there is a hardware problem being masked by the IOS update, might it occur again on a subsequent update? Your thoughts on this are very welcome.

May 20, 2016 6:27 AM in response to Jefflid

Jefflid wrote:


I have been following this thread all along and I'm glad to see the IOS update now allows BT to work on the SE. I have an iPad and iMac but am still using a Nokia phone but want to buy the SE as I like the size. I'm in the U.K. and there is some stock available but a lot of suppliers are out of stock (Sim Free). I'm just wondering if Apple has asked retailers to withhold stock from sale until the BT problem was solved or if Apple have been holding back deliveries for the same reason and/or are Apple about to produce stock with a modified or non-faulty BT chip? There was one poster on this thread who said they'd been told by an Apple employee that it was possible that the SE initial production might have had faulty BT chips. As this will be my first smartphone, I'm inclined to wait awhile to see if any news comes out about the possibility of a faulty chip but how would we customers know when new manufactured stock was available? I know that the IOS update has solved the problem but if there is a hardware problem being masked by the IOS update, might it occur again on a subsequent update? Your thoughts on this are very welcome.


Apple products are standard bearers in the industry. I've owned them all in multiple versions (Macbook, ipad, ipad 2, ipad Air, iphone 1-6, and ipods). I own stock in the company too. BUT....it is my opinion that the SE even with it's size is just a DUD. It didn't launch well, Apple never really had them in the first place, and even with this fix, people are still having to go through multiple methods to make it work. I just get a bad vibe about this phone. Yes, we all love the size and that is why I switched. But here you have 60+ pages with a hundred or so examples of a multitude of problems. I ultimately, after 45 days of nonsense, went back the iphone 6. I hope the SE works out, but I don't think it will. I also hope Apple keeps this size available, but this phone was built from spare parts of the old iphone 5 series. I'd steer clear. DCPMARK counters me in 3.....2......1 😁

May 20, 2016 8:34 AM in response to MotleyDiver

MotleyDiver wrote:


Jefflid wrote:


Your thoughts on this are very welcome.


I'd steer clear. DCPMARK counters me in 3.....2......1 😁


Ha! Hey, I'm no Apple apologist, and I'm not going to try to talk anybody in getting a particular phone....the only reason I entered this conversation was because initially I was having the same Bluetooth problems with my SE as others were, and then to correct the not very bright people who were saying it was a Bluetooth hardware problem. My favorite was the guy who said AFTER all the SEs were fixed that the fix just "masked the hardware problem"......😁😁😁


Software cannot "mask" a hardware failure......either the hardware works as intended or it doesn't. People who say such things don't even have a basic understanding of what BT is......it is nothing more than a low-power transmitter and receiver that carries a series of specialiized communication protocols. If one BT device can pair with anoother BT device and properly communicate over just ONE of the many profiles, there can be no hardware problem. In this case, everyone who was reporting trouble with carkits and headsets were also reporting that BT music streaming worked perfectly, myself included. That simple fact precluded hardware failure, and thus I knew a software fix was coming.


The BT in the SE now works as intended, without recalls, replacing chips, etc. The SE does not have, nor did it ever have. a Bluetooth hardware problem. It had a Handsfree Profile (HFP) problem, and possibily a Headset Profile (HSP) problem that was fixed with the software update. Is it possible that future iOS updates will temporarily break Bluetooth in the SE or other devices? Of course. Apple has always had bad Bluetooth stacks that seem to sacrifice interoperability between non-Apple devices when compared to Android.


Since Apple has not released sales figures for the SE, so it would be complete speculation by those unqualified to make such speculation as to the reason. The only anectodal evidence we have is that at Apples Earnings call Tim Cook said the demand on the SE exceeded supply and that they were surprised. But I'm also sure there were lots of returns due to both Bluetooth issue and the yellower screen of the SE, which seems to be of great consternation to some. some people exchange their SEs 5 or 6 times looking for a cooler or more uniform screen, which makes that many more unavailable to someone who's trying to purchase just one SE. The sim-free ones were in short supply from Day 1, long before any troubles were reported........I ordered mine on launch day, and was given the choice of picking up a 64gb Space Gray Verizon that day in my local Apple Store, or waiting 2 to 3 weeks for the sim-free version. Apple clearly missed on the number of smart buyers who thought sim-free models would be better for resale and carrier independence.

May 20, 2016 8:58 AM in response to Jefflid

Jefflid wrote:


I have been following this thread all along and I'm glad to see the IOS update now allows BT to work on the SE. I have an iPad and iMac but am still using a Nokia phone but want to buy the SE as I like the size. I'm in the U.K. and there is some stock available but a lot of suppliers are out of stock (Sim Free). I'm just wondering if Apple has asked retailers to withhold stock from sale until the BT problem was solved or if Apple have been holding back deliveries for the same reason and/or are Apple about to produce stock with a modified or non-faulty BT chip? There was one poster on this thread who said they'd been told by an Apple employee that it was possible that the SE initial production might have had faulty BT chips. As this will be my first smartphone, I'm inclined to wait awhile to see if any news comes out about the possibility of a faulty chip but how would we customers know when new manufactured stock was available? I know that the IOS update has solved the problem but if there is a hardware problem being masked by the IOS update, might it occur again on a subsequent update? Your thoughts on this are very welcome.

Yesterday I ordered a 16GB SE for my octogenarian father. He's stepping up from the 5C. My mom has a 6. My dad doesn't want the size of the 6. The SE is slated to ship on 5/27. It's possible they are bringing out a new BT chip, but I don't think anyone's heard anything definitive about that. Since 9.3.2 has resolved the BT issue with the SE, it seems to me that Apple is just releasing the existing inventory and, if the assembly lines had stopped while this issue was being resolved, they've likely started up again. If the resumption of shipments brings a new BT chip with it, then good for you if you decide to buy it.


As I've previously posted, I'm very happy with the SE, especially now that the BT issue is resolved. We have three 64GB models in our household, and my family is similarly happy, too. Check through these 60 pages, or more specifically the last several since 9.3.2 was released — and even those pertaining to the Beta — and I think you'll find many if not most SE owners pleased with them.


Likewise, you have many options out there. Buy it or don't, it's certainly your choice. Also, to say that it was built out of spare 5 parts is not accurate, as hardware-wise it's really something of a mix between the current guts of the 6s (incl A9 processor, rear camera and 2GB RAM) with the screen, Touch ID and front camera of the 5s. IMO this was a smart solution and offers a powerful, up-to-date phone at a better price-point, in a 4" form factor.


Lastly, all of the so-called hoops people have gone through after updating to 9.3.2 amount to the whopping inconvenience of a soft reset, which I did as a matter of course as soon as the updates completed. Rather than a hassle, it's just good practice. So is an occasional reboot.

May 20, 2016 9:32 AM in response to scottmk

MAKING THE DECISION:


We bought 2 iPhone SE 64GB phones. I was on an iPhone 4s. I'm busy with social networking apps video, so it's a given that there's a HUGE difference from a 4S to the iPhone SE. Coming from that phone, I find it funny that people call the iPhone 4s "tiny" or the "little phone." On the downside, I am not so impressed with battery life. Without using SnapChat (which is a big drain), I'm down to 20% or lower by the end of the night. That's not much better than the really old iPhone 4s (battery replaced about a year ago). I really don't think there should even be a comparison between the two when it comes to battery life. On the upside, absolutely everything else works great (nice to have the sound working well now). It's super-fast, the camera is great, Apple Pay is cool. I really have nothing to complain about...except the annoying expired Target add that is sitting on my Apple Pay screen.


Somehow, my wife, who really just uses the phone for calls, texting, email and iMDB (LOL), sees a speed difference coming from the iPhone 5s.


I would prefer the bigger phones, but I wanted to hold back for the 7. T-Mobile was running a deal where you can get a 2nd phone for 1/2 price. So, $750 for 2 iPhone SE 64GB (plus tax) really can't be beat. Even at $500 each for the 64GB, the price difference is so significant that if you like texting with one hand or just don't care much about the bigger screen, it's an easy decision. I would like to have force touch and a bigger screen, but that's not enough for the price difference...especially considering the replacement cost if the phone breaks, gets lost or is stolen.


Also consider that, since the SE uses the 5s cases, you can pick up a PixelSkinHD for around $5 NEW in package on eBay. You can add that in as another $25 savings.

Hope this helps!

May 20, 2016 11:26 AM in response to scottmk

scottmk wrote:


Jefflid wrote:


I have been following this thread all along and I'm glad to see the IOS update now allows BT to work on the SE. I have an iPad and iMac but am still using a Nokia phone but want to buy the SE as I like the size. I'm in the U.K. and there is some stock available but a lot of suppliers are out of stock (Sim Free). I'm just wondering if Apple has asked retailers to withhold stock from sale until the BT problem was solved or if Apple have been holding back deliveries for the same reason and/or are Apple about to produce stock with a modified or non-faulty BT chip? There was one poster on this thread who said they'd been told by an Apple employee that it was possible that the SE initial production might have had faulty BT chips. As this will be my first smartphone, I'm inclined to wait awhile to see if any news comes out about the possibility of a faulty chip but how would we customers know when new manufactured stock was available? I know that the IOS update has solved the problem but if there is a hardware problem being masked by the IOS update, might it occur again on a subsequent update? Your thoughts on this are very welcome.

Yesterday I ordered a 16GB SE for my octogenarian father. He's stepping up from the 5C. My mom has a 6. My dad doesn't want the size of the 6. The SE is slated to ship on 5/27. It's possible they are bringing out a new BT chip, but I don't think anyone's heard anything definitive about that. Since 9.3.2 has resolved the BT issue with the SE, it seems to me that Apple is just releasing the existing inventory and, if the assembly lines had stopped while this issue was being resolved, they've likely started up again. If the resumption of shipments brings a new BT chip with it, then good for you if you decide to buy it.


As I've previously posted, I'm very happy with the SE, especially now that the BT issue is resolved. We have three 64GB models in our household, and my family is similarly happy, too. Check through these 60 pages, or more specifically the last several since 9.3.2 was released — and even those pertaining to the Beta — and I think you'll find many if not most SE owners pleased with them.


Likewise, you have many options out there. Buy it or don't, it's certainly your choice. Also, to say that it was built out of spare 5 parts is not accurate, as hardware-wise it's really something of a mix between the current guts of the 6s (incl A9 processor, rear camera and 2GB RAM) with the screen, Touch ID and front camera of the 5s. IMO this was a smart solution and offers a powerful, up-to-date phone at a better price-point, in a 4" form factor.


Lastly, all of the so-called hoops people have gone through after updating to 9.3.2 amount to the whopping inconvenience of a soft reset, which I did as a matter of course as soon as the updates completed. Rather than a hassle, it's just good practice. So is an occasional reboot.

I agree.

it's a 5 on steroids.

but problem solved, issue closed....

I Was and i am very happy with my Se, first issue

iPhone SE Bluetooth issues

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