iPhone SE Bluetooth issues

One more...as I wear hearing aids with bluetooth, my Phonak icom pairing device connection is very scratchy and hard to decipher.

Hope so...as a chat with Apple support was fruitless...no awareness of the issue...

Guys I did some changes before making a call. So this is what I did and it could be temp fix.

I connected Bluetooth headset to my phone.

Turned off LTE settings in cellular(play with them)

Made a test call to customer service, but it didn't solve the Issue

Changed LTE settings back to where they were.

Made another call but to a person I wanted to call and experienced normal sound during call.

Hi Guys,

I can confirmed that this issue still exists. iPhone SE 64GB using in my BMW 116i has a terrible sound quality. Previous phones (5S, 6) have never this issue.

I will wait one week for Apple to address this issue and if there is no solution I will send the phone back.

Is there any official place where I can report this problem? Local resellers do not care about this.

Regards,

Lajos

Hi Guys,

Just to report same problem with 64gb space grey iPhone SE paired to a Landrover Freelander 2014, iPhone 5s (with same SIM) and 4s works fine.

Callers say that they can hear me fine but sound in car very tinny and distorted.

Regards,

Pete

You can add 2016 Hyundai Santa Fe to the list as well as 2016 Fiat 500. I have a new iPhone SE 64 GB that I've tested with both vehicles. When connected to Bluetooth through the car it sounds like the speakers are blown and I cannot hear what anyone is saying. My wife has an iPhone 6s I've tested that with both vehicles and it sounds perfectly fine.

When listening to others via bluetooth in the car, they are very scratchy (staticky) when they speak at anything above a very quiet tone, however when they speak quietly the quality is crystal clear. As most speak at a normal or above normal tone on the cell phone, it renders the phone unusable via bluetooth in the car. Traded in the iPhone 5S on ATT where I did not have this issue.

iPhone SE 16GB Space Gray

Model: A1662 (unlocked)

Carrier: T-Mobile

IOS Version: 9.3

Vehicle: 2013 VW Jetta - Premium 8 radio

Troubleshooting Performed:

- Unpaired phone from car and re-paired.

- Disabled VoLTE during as well as before the call (two separate attempts)

- Enabled mono audio on iPhone

- Confirmed vehicle radio firmware is at the latest version

- Paired with old Plantronics bluetooth headset and call clarity is normal

- Monitored call quality as T-Mobile signal fluctuated while driving around and clarity improved with better T-Mobile signal, but still some scratchy feedback

I Just got my iphone se on Monday April 4,2016 and paired to my 2013 Ram uconnect. The bluetooth is very staticy so I unpaired it and then paired again. The problem still exists. So may have to return phone and get an iphone 5 if issue on the SE cant be fixed.

I'm having the same problem with an Infiniti. I've had other iPhones that were crystal clear. My SE is distorted. It's not the car. I'm gonna try removing the case. Personally I'm getting tired of this game Apple is playing with slapping things together in time for their shows. Oh, one more thing....if they keep it up, I'm going to switch to Android. 🙂

Ok,

ignore that line where I say that iPhone SE 64GB works with 2016 Ford S-Max SYNC2. It doesn't. It's all screwed up (same behavior as everyone is describing here). Unlike me 6S... which I have already sold :-(

(I've used both iOS 9.3 and 9.3.1)

Hi, all,

One more thought, we are talking with one another here, but not sure that is raising the profile sufficiently as it would if we also call or chat directly with Apple.

I spoke with an Apple Care specialist at 12PM CST on 4/10 and she stated that there was an existing internal article that the support team had started to track this issue. She collected the information specific to my circumstance and stated that she would be sending the case to engineering and contact me once they have responded to her. When asked how long it typically takes to hear back from engineering, she stated anywhere from a week to 2 months.

I'll send a follow up post once I hear back from the Apple Care Specialist on engineering's response to the issue.

Does anyone have a working SE ?, or are all of them bad, so there is no need to swap the phone for a new one

I can tell you that I have tried two different SE phones. They both had the Bluetooth issue. And I returned both phones to the Apple store and rolled back to a 5S.

Yes i do now, i erased it and set up as new phone in iTunes and its fine. Some have tried that but didn't work so i guess i just got lucky.