skierrob2
Level 1 (33 points)
iPhone

Q: iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.

 

If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.

 

When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.

 

This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.

 

Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.

 

BMW and Kia state this must be an Apple problem.

 

Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.

 

I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.

 

For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.

 

Anyone know how we can get this information to someone at Apple that can actually do something about it?

 

Robert

Posted on Apr 4, 2016 5:27 PM

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skierrob2

Q: iPhone SE Bluetooth issues

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  • by skierrob2,

    skierrob2 skierrob2 Apr 7, 2016 4:53 PM in response to brettfromcoffs harbour
    Level 1 (33 points)
    iPhone
    Apr 7, 2016 4:53 PM in response to brettfromcoffs harbour

    When you set up as new phone did it keep 9.3.1 on the phone?  I erased in iTunes and set up from scratch and it put 9.3.1 back on the device and I still have the issue.

     

    FYI - an Apple engineer called me today.  Had me place a Bluetooth diagnostic profile on my phone, made some test calls, and is having me upload the log files to them tonight.   I have a follow-up phone call tomorrow.

     

    Robert

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 4:55 PM in response to brettfromcoffs harbour
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 4:55 PM in response to brettfromcoffs harbour

    Hi,

    You mean the problem started after the 9.3.1 update or the update fixed it?

     

    I also erased my phone and downloaded new ios 9.3.1 (restore to new state I think its called) yesterday with the help of Apple support and it made no difference to my SE 64G.

     

    Also reset network settings etc etc all with no result.

  • by brettfromcoffs harbour,

    brettfromcoffs harbour brettfromcoffs harbour Apr 7, 2016 5:04 PM in response to ianrm57
    Level 1 (12 points)
    Apr 7, 2016 5:04 PM in response to ianrm57

    Yes i think it started after i did the update, i erased mine and set up as a new phone in iTunes. It worked. I drive 2000kms in a week sometimes and use my uniden handset in my office, i was about to eBay it and get a 6S, i really like the SE though.

    It will be a software update fix for sure, it happened once before with a update a few years ago, how long is the problem.

     

    What i did was backed it up, erased it and then setup as new phone in iTunes, didn't use the backup. I read it worked for someone else too, was a last resort as you lose all messages but i had them on my iMac/ipad.

  • by brettfromcoffs harbour,

    brettfromcoffs harbour brettfromcoffs harbour Apr 7, 2016 5:08 PM in response to skierrob2
    Level 1 (12 points)
    Apr 7, 2016 5:08 PM in response to skierrob2

    Yes it still had  9.3.1 back on it. Good to know they are onto it then.

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 5:17 PM in response to brettfromcoffs harbour
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 5:17 PM in response to brettfromcoffs harbour

    I bought my SE from Officeworks in Coffs on Tuesday. Spent all week trying to solve these issues.

     

    Can I ask what is the model of Bluetooth headset that is working correctly for you?

  • by brettfromcoffs harbour,

    brettfromcoffs harbour brettfromcoffs harbour Apr 7, 2016 5:50 PM in response to ianrm57
    Level 1 (12 points)
    Apr 7, 2016 5:50 PM in response to ianrm57

    Wow you are in Coffs lol? I bought mine from Telstra store in the mall a week ago so there was no returning not for this problem anyway. It's a uniden mobile link not a headset, a bluetooth cordless phone.

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 6:08 PM in response to brettfromcoffs harbour
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 6:08 PM in response to brettfromcoffs harbour

    Hi,

    I'm at Stuarts Point about an hour and a half sth with all the roadworks these days. Apple has just put me in the too hard basket and told me to ask for a replacement.

  • by brettfromcoffs harbour,

    brettfromcoffs harbour brettfromcoffs harbour Apr 7, 2016 6:36 PM in response to ianrm57
    Level 1 (12 points)
    Apr 7, 2016 6:36 PM in response to ianrm57

    Ok, did you try erasing and set up as new in iTunes? Mine is working ok after that i just had a 20 min call over b/tooth. If you are getting a replacement i would do it through Apple don't think office works would.

  • by wdinoz,

    wdinoz wdinoz Apr 7, 2016 6:49 PM in response to skierrob2
    Level 1 (4 points)
    Apr 7, 2016 6:49 PM in response to skierrob2

    Hello Robert,

    I am having the same issue here in Australia, my 4S worked well with Bluetooth headsets I have in office and also in my 2010 BMW 3 Series. Now with the SE, I find it difficult to understand what is being said by person on other end, both in the car and on headset. The person on the other end can here me fine, and as in your case, my music Bluetooth connection to my Yamaha receiver is not an issue and I can here music clearly at home.

    I have been to the genius bar and they were no help, suggesting that it may be a Bluetooth version compatibility issue. I am currently waiting on a ver 4.1 headset to arrive to confirm their suspicions, however I do not think this is the issue, especially having read this forum and searched for compatibility issues in Bluetooth last few days.

    Also I do not want to update my car at this point in time either, nor do I want a larger 6 series phone.

    I am new to these forums, and would appreciate your assistance in how to formally lodge my issue on this site or somewhere it will be taken notice of.

    Regards, Wayne

  • by Trilantis,

    Trilantis Trilantis Apr 7, 2016 7:25 PM in response to skierrob2
    Level 1 (8 points)
    iPhone
    Apr 7, 2016 7:25 PM in response to skierrob2

    Took my phone in to the Apple Store for replacement tonight. The new phone has the same issue, so it must be a software glitch.

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 7:48 PM in response to brettfromcoffs harbour
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 7:48 PM in response to brettfromcoffs harbour

    I have done, to try and fix problem,

    1) reset network settings

    2)reset everything

    3)wipe phone and restore to new phone by downloading IOS 9.3.1 etc via iTunes (same as erasing and set up as new in iTunes that u mentioned)

     

    Nothing has helped. Office works is giving me a refund and sending a courier to pick up old one.

    I'll give it a few weeks till all the stores have stock and I can try before I buy, or buy a 6S. Tho the 6S really is too big for my one and only (smallish) hand.

  • by Descargar Facebook,

    Descargar Facebook Descargar Facebook Apr 7, 2016 8:03 PM in response to jclr_9
    Level 1 (4 points)
    Apr 7, 2016 8:03 PM in response to jclr_9

    Anyone got the solution to fix this problem?? i just changed my mobile to this model of Iphone and i'm having a similar problem that is making me crazy...the mobile is new so i really dont know what is happening to him. The SAT says to me that they cant do anything cause my iphone seems to be OK. But it isnt. Diseño gráfico Zaragoza

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 8:07 PM in response to Descargar Facebook
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 8:07 PM in response to Descargar Facebook

    The guy from Apple Support just told me on the phone that this is not a well known problem. (seriously) So maybe everyone needs to contact Apple support rather than this forum.

  • by brettfromcoffs harbour,

    brettfromcoffs harbour brettfromcoffs harbour Apr 7, 2016 9:08 PM in response to ianrm57
    Level 1 (12 points)
    Apr 7, 2016 9:08 PM in response to ianrm57

    I didn't have to download 9.3.1 as it was already on the phone from the update i did, i just erased and set up as new phone. It will be a software update similar thing happened a few years ago after a major update.

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 9:38 PM in response to brettfromcoffs harbour
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 9:38 PM in response to brettfromcoffs harbour

    Hi,

    I did the one you are referring to, without results. Then they got me to do the next step via iTunes where the phone is wiped and iTunes downloads a fresh version of IOS 9.3.1 (even tho the phone already had that on it) it was 1.97gb from memory. That made no difference. Then they initiated some type of diagnostic test on my phone, which told them everything is ok.

     

    I'll get the refund then try before I buy, whether it be a 6S or an SE.

    Cheers

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