skierrob2

Q: iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.

 

If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.

 

When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.

 

This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.

 

Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.

 

BMW and Kia state this must be an Apple problem.

 

Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.

 

I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.

 

For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.

 

Anyone know how we can get this information to someone at Apple that can actually do something about it?

 

Robert

Posted on Apr 4, 2016 5:27 PM

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Q: iPhone SE Bluetooth issues

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  • by DebbeC34,

    DebbeC34 DebbeC34 May 4, 2016 3:55 PM in response to skierrob2
    Level 1 (8 points)
    iPhone
    May 4, 2016 3:55 PM in response to skierrob2

    The tune at Apple has changed. Called Sunday, they had me take my SE in to an Apple Store, which I did yesterday, to confirm there were no additional hardware issues.  After coming home yesterday with a new phone (and the same issue), I called again last night.  This time, they not only acknowledged the issue, they confirmed a new version of software would be pushed out soon to resolve the issue.  They even offered to walk me through installing a beta version to fix the issue, but I declined knowing the production version will follow shortly.  Good to know a fix is on the horizon yet I'm still baffled that these SE's got through Q.A. and to market. 

  • by akordion,

    akordion akordion May 4, 2016 3:59 PM in response to DebbeC34
    Level 1 (10 points)
    iPhone
    May 4, 2016 3:59 PM in response to DebbeC34

    I agree!  This is a major issue and this passing through QA tells us that OEMs are not doing aggressive testing, the way software/hardware needs to be tested.

  • by rich brent,

    rich brent rich brent May 4, 2016 9:55 PM in response to skierrob2
    Level 1 (4 points)
    May 4, 2016 9:55 PM in response to skierrob2

    add porsche macan to the SE bluetooth phone call reception distortion issue

  • by mreg376,

    mreg376 mreg376 May 5, 2016 5:03 AM in response to akordion
    Level 1 (15 points)
    Wireless
    May 5, 2016 5:03 AM in response to akordion

    Not to mention that people have been complaining about this problem the entire five weeks that the phone has been out and Apple has not said one word publicly.  If Apple is really going to come out with the software fix, and they knew that since at least the second beta of 9.3.2 was released over two weeks ago, then many SE's have been returned unnecessarily.  I thought Apple was a smart company...

  • by mreg376,

    mreg376 mreg376 May 5, 2016 5:08 AM in response to rich brent
    Level 1 (15 points)
    Wireless
    May 5, 2016 5:08 AM in response to rich brent

    No need to add your vehicle to the list.  If you had a fleet of 20 cars you would have the problem in each.

  • by Ihm24,

    Ihm24 Ihm24 May 5, 2016 5:24 AM in response to skierrob2
    Level 1 (12 points)
    iPhone
    May 5, 2016 5:24 AM in response to skierrob2

    Dear friend,

     

    I have same problem I tryid to connect it  different car but same problem bad sound quality.

     

    However, I have iPhone 6 plus I connect it afterwards but sound quality fine!!

  • by Gerard Dirks,

    Gerard Dirks Gerard Dirks May 5, 2016 5:31 AM in response to mreg376
    Level 1 (38 points)
    Desktops
    May 5, 2016 5:31 AM in response to mreg376

    I was desperate as Apple & swisscom ignored their was an issue.


    2 weeks ago I installed the version 3 and the problem was solved. After this weeks Version 4 it stills works fine with bluetooth. I have some other issues with this Version 3 & 4, but not worth to comment because bluetooth works.


    I write "Version 3 & 4", everyone knows what this means, this because Apple just deleted my orignal Thread because it referred to their developer program :-(((

    They should, Apple, communicate that their are some issues instead of playing police and censuring their forum

  • by Gijsteraar,

    Gijsteraar Gijsteraar May 5, 2016 6:10 AM in response to Gerard Dirks
    Level 1 (4 points)
    May 5, 2016 6:10 AM in response to Gerard Dirks

    Hello Gerard,

     

    Can you tell there is an improvent 3 vs 4?

    In other words; is it worth 3 replacing with 4?

     

    thanks!

  • by Gerard Dirks,

    Gerard Dirks Gerard Dirks May 5, 2016 6:14 AM in response to Gijsteraar
    Level 1 (38 points)
    Desktops
    May 5, 2016 6:14 AM in response to Gijsteraar

    If it is worth? I think it is!

     

    Version 3 killed my whatsapp. I had to reinstall it :-(((

    Further their was an issue that sometimes the though screen doesn't react on an entry (some apps) this seems also been solved

  • by Gijsteraar,

    Gijsteraar Gijsteraar May 5, 2016 6:18 AM in response to Gerard Dirks
    Level 1 (4 points)
    May 5, 2016 6:18 AM in response to Gerard Dirks

    OK thanks! I don't have those issues.

    BT sound is the same as in 3 I pressume.

  • by athletejmv,

    athletejmv athletejmv May 5, 2016 7:13 PM in response to skierrob2
    Level 1 (15 points)
    May 5, 2016 7:13 PM in response to skierrob2

    I Just picked up a TMobile Space gray iPhone SE in 64GB today at the Apple Store. I'm having issues with it connecting to my Bluetooth on my radio in my 2016 Toyota TRD Tacoma when starting up with vehicle. Streaming podcasts will sound fast, scratchy and distorted with intermittent pausing. 

     

    This is an problem with the phone considering other folkes are having similar issues and I've owned the IPhone 6s, 6s plus and 6... Non of which has had any issues with my truck's stereo.

     

    THe only solution that has worked for me is turning the Bluetooth off and then back on manually from my Iphone SE, then my audio issues are resolved. I made several calls on my Motoroa hands free Bluetooth ear piece without any issues. I also used my Bluetooth headphones for a couple hours streaming from my music collection at the gym without any issues... I streamed podcasts over a Sony Bluetooth speaker for a couple without issues. Seems to mostly be a car stereo initial connection with me so far... to clarify when the phone automatically connects to my truck's radio/stereo when I start the truck up.

  • by miqueas12,

    miqueas12 miqueas12 May 5, 2016 7:37 PM in response to DebbeC34
    Level 1 (4 points)
    May 5, 2016 7:37 PM in response to DebbeC34

    Well it sure is good to know that someone actually admitted this to you. It is insane that it has been an issue for over a month now or since the phone came out . I have been requested to go thru this huge check list as though I am a beta tester for Apple and honestly it's just annoying and last I checked I was not on their payroll... rather the contrary considering I am giving them money to test THEIR product purchasing their phone.

     

    I get there are bugs and issues but CLEARLY this was not tested BROADLY as multiple new and older vehicles are having this issue. I think they have forgotten that not everyone commutes to work via public transport in the Bay Area and rely on hands free. Hands free usage of a cellphone is rather important in terms of safety and also in many states hands free is the only legal way to speak on a phone while in a car. May people rely on that usage for their work and business. And boy has this caused huge disruption!!

     

    But yet not one word publicly from the company and we have to dig to find out information.

     

     

    Thank DebbeC34 for sharing your information. I obtained more information from you than I have from the past few weeks researching this issue. I am as baffled as you.

  • by Gijsteraar,

    Gijsteraar Gijsteraar May 6, 2016 8:13 AM in response to miqueas12
    Level 1 (4 points)
    May 6, 2016 8:13 AM in response to miqueas12

    Swapped 3 for 4, sound prestine now

    with about 15 calls.

  • by sergopulo,

    sergopulo sergopulo May 6, 2016 9:26 PM in response to skierrob2
    Level 1 (4 points)
    May 6, 2016 9:26 PM in response to skierrob2

    Same distortions with BMW X4 and old Plantronics Marque. iPhone 5S was OK

  • by ivangermany,

    ivangermany ivangermany May 7, 2016 3:43 AM in response to skierrob2
    Level 1 (4 points)
    May 7, 2016 3:43 AM in response to skierrob2

    i have the Same Problem with my RENAULT Megane Typ z with the Arkamis radio. The audio qality is very bad when i use the bluetooth radio connection to cal someone with my iPhone SE 64gb.

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