skierrob2

Q: iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.

 

If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.

 

When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.

 

This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.

 

Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.

 

BMW and Kia state this must be an Apple problem.

 

Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.

 

I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.

 

For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.

 

Anyone know how we can get this information to someone at Apple that can actually do something about it?

 

Robert

Posted on Apr 4, 2016 5:27 PM

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Q: iPhone SE Bluetooth issues

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  • by akordion,

    akordion akordion May 9, 2016 1:30 PM in response to 355f
    Level 1 (10 points)
    iPhone
    May 9, 2016 1:30 PM in response to 355f

    If it would be a hardware issue on SE, then replacing units would help.  You won't have to wait 6 months...probably mid-May Apple will release an update to iOS which will take care of the issue.

  • by dcpmark,

    dcpmark dcpmark May 9, 2016 1:30 PM in response to 355f
    Level 1 (28 points)
    May 9, 2016 1:30 PM in response to 355f

    355f wrote:

     

    I returned my handset, that of my business associate and six purchased for our sales team last week.

     

    I do not intend to be a beta tester for Apple, I need a product that works out of the box.

     

    I will wait six months, then look at the situation again- when they update the internals!

    Apple have put my company to a lot of trouble, being economical with the truth over the problem and insisting one goes through ridiculous procedures that don't fix the issue.

     

    I don't blame you. As I said, every Android phone I've ever had worked much better over BT than any iPhone I've had. I went through this with my iPhone 5 as well, and it blows.

  • by alancraigmackie,

    alancraigmackie alancraigmackie May 9, 2016 1:41 PM in response to skierrob2
    Level 1 (8 points)
    May 9, 2016 1:41 PM in response to skierrob2

    You can add poor quality BT reception via 2014 Toyota Corolla LE. Voice quality is poor, static-filled, scratchy, but only on my end. Callers report that they can hear me fine. BT music playback is fine. Reached Apple Support (Canada), but the wait time to speak with a human being is being measured in light years.

     

    After scrolling through 40 pages, I think the solution will be coming out in the next release of the iOS.

     

    Could anyone tell me how I can become one of the special people who can test beta releases?

  • by SiHancox,

    SiHancox SiHancox May 9, 2016 1:42 PM in response to 355f
    Level 2 (248 points)
    Mac OS X
    May 9, 2016 1:42 PM in response to 355f

    There must be something else behind this issue because if you are saying no Porsche or Audi would work (including those in the showroom - so assuming 2016 models) then that is contrary to my experience because my SE has and still is working fine paired to my 2015 TT MMI system.

     

    The only slight problem was the other day had to force the pairing (never had to do that with the 4s before), think it was due to the fact previously been streaming podcasts through the home hifi and maybe it was still looking for that pairing instead of the TT's.

     

    Anyhow, maybe I've just been lucky.

  • by dcpmark,

    dcpmark dcpmark May 9, 2016 1:52 PM in response to alancraigmackie
    Level 1 (28 points)
    May 9, 2016 1:52 PM in response to alancraigmackie

    alancraigmackie wrote:

     

    After scrolling through 40 pages, I think the solution will be coming out in the next release of the iOS.

     

    Could anyone tell me how I can become one of the special people who can test beta releases?

     

    https://beta.apple.com/sp/betaprogram/

     

    You might want to wait til tomorrow night, though, just in case the final version is released tomorrow.

  • by Ihm24,

    Ihm24 Ihm24 May 9, 2016 3:06 PM in response to dcpmark
    Level 1 (12 points)
    iPhone
    May 9, 2016 3:06 PM in response to dcpmark

    I check bluetooth on my two owned car Mazda 6 2015 and Camry 2011 the voice not clear at beginning when ringing after that I try to delete device from both car and reconnect bluetooth it's better but still there is noise!!

     

    I think there is bug in iOS 9.3.1 because I tested and I face so many issue.

    Also I'm using clear sound device it's special device for Cochlear Implants the voice not that much clear even the receiver my call told me there is noise, I revoked it and connect my special device to iPhone 6 Plus also iPhone 5s there is no noises voice so clear.

     

    So anyone from Apple tell us from where the problem with iPhone SE BT!!

  • by sauljp,

    sauljp sauljp May 10, 2016 4:06 AM in response to skierrob2
    Level 1 (4 points)
    May 10, 2016 4:06 AM in response to skierrob2

    Add Mercedes 350E to the list. Very annoying!

    Phil

  • by Diane McDonald,

    Diane McDonald Diane McDonald May 10, 2016 6:06 AM in response to sauljp
    Level 1 (4 points)
    May 10, 2016 6:06 AM in response to sauljp

    Add Ford Fiesta to this problem. I'm screaming!!

  • by Marre2,

    Marre2 Marre2 May 10, 2016 12:22 PM in response to Diane McDonald
    Level 1 (4 points)
    May 10, 2016 12:22 PM in response to Diane McDonald

    Same issue, BMW 520d, F11, 2013

  • by merida6,

    merida6 merida6 May 10, 2016 3:56 PM in response to Marre2
    Level 1 (8 points)
    Peripherals
    May 10, 2016 3:56 PM in response to Marre2

    I think we can say it's NOT A CAR issue! It's the phone!

  • by Proximo71,

    Proximo71 Proximo71 May 10, 2016 11:01 PM in response to skierrob2
    Level 1 (4 points)
    May 10, 2016 11:01 PM in response to skierrob2

    Please add   Peugeot RCZ to the list of Cars

    Same issue,

  • by Gerard Dirks,

    Gerard Dirks Gerard Dirks May 10, 2016 11:06 PM in response to skierrob2
    Level 1 (38 points)
    Desktops
    May 10, 2016 11:06 PM in response to skierrob2

    After 5 weeks I cancel the subscription to this thread (following), because my mailbox is completely filled with Thousands of customers of the iPhone SE wo has this problem.

     

    PLS. APPLE. THIS IS A SERIOUS ISSUE: YOU HAVE A SOLUTION SO COMMUNICATE TO ALL YOUR CLIENTS THAT IT WILL BE FIXED IN VERSION 9.3.2

  • by tjo61,

    tjo61 tjo61 May 11, 2016 12:51 AM in response to Gerard Dirks
    Level 1 (4 points)
    May 11, 2016 12:51 AM in response to Gerard Dirks

    Hi

     

    I have same issue with Iphone SE 64GB and my car VW Polo 2015 model, my Bluetooth works fine with my old Iphone 4S and with my wife's Iphone 5 and with my Daughters Iphone 6, but very poor with my brand new Iphone SE, hope to see a solution from Apple soon

  • by Grpinto,

    Grpinto Grpinto May 11, 2016 2:40 AM in response to tjo61
    Level 1 (4 points)
    May 11, 2016 2:40 AM in response to tjo61

    iPhone SE, same issue with Xcarlink blutooth Car System, iPhone 5s it's cristal clear.

  • by boswelltbear,

    boswelltbear boswelltbear May 11, 2016 4:28 AM in response to Grpinto
    Level 1 (4 points)
    May 11, 2016 4:28 AM in response to Grpinto

    forget what car you drive or device you use, load the beta iOS…problem

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