skierrob2

Q: iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.

 

If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.

 

When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.

 

This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.

 

Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.

 

BMW and Kia state this must be an Apple problem.

 

Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.

 

I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.

 

For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.

 

Anyone know how we can get this information to someone at Apple that can actually do something about it?

 

Robert

Posted on Apr 4, 2016 5:27 PM

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Q: iPhone SE Bluetooth issues

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  • by dcpmark,

    dcpmark dcpmark May 18, 2016 9:00 AM in response to MotleyDiver
    Level 1 (28 points)
    May 18, 2016 9:00 AM in response to MotleyDiver

    MotleyDiver wrote:

     

    I think dcpmark is really Tim Cook incognito . I wanted the SE to work and am envious of it as a concept. But it was such a nightmare and even now with the "Update," a very high number of people are still having problems getting this thing to work correctly. Other devices - they push an update, you install it, and good to go. Why does this one need all the hoops to work? Why are so many people having to do so much to make it work? How come some do this and some do that and "Make it work?" Sounds like a DUD to me. Just Sayin..... I'll keep my 6. I'm very happy with it and it will likely be my last iphone after this experience.

     

    Ha! Not Tim but I'll take his stock options.

     

    Tim Cook doesn't seem to care that the SE is successful here in the US, or he would have made sure there was enough to meet demand. He was too worried about its success in China, and would prefer US consumers buy the more expensive iPhones with higher profit margins, IMHO.

     

    I, on the other hand, quite honestly have a vested interest in keeping this platform alive for many years to come.....I had the 6, and couldn't stand the size of it. I'm hoping they will continue to update the internals of the SE body. If not the SE may be MY last iPhone. I came late to the iPhone game....the 5 was my first iPhone because I was waiting for LTE, and I loved my old HTC Incredible. Not a Samsung fan, but there is much to offer in the Android world.

  • by MotleyDiver,

    MotleyDiver MotleyDiver May 18, 2016 9:12 AM in response to dcpmark
    Level 1 (8 points)
    iPhone
    May 18, 2016 9:12 AM in response to dcpmark

    My sentiments exactly - I don't like the size of the 6 either. I think Apple's reason for not shipping more to the US was about a known issue they refused to admit. I'm usually not a conspiracy theorist, but this just smells fishy to me. I also wanted the smaller size. It is a niche market and thus I doubt we'll see much of it. Therefore...I'll see you in the Android forums next year.  I think SE is going to Flop. We'll see.

  • by sunilwankhede,

    sunilwankhede sunilwankhede May 18, 2016 9:17 AM in response to skierrob2
    Level 1 (4 points)
    May 18, 2016 9:17 AM in response to skierrob2

    Its funny how 9.3.2 solved SE Bluetooth issue but is bricking iPad Pro and iPhone 6 devices. Not for nothing I call it crAPPLE.

  • by scottmk,

    scottmk scottmk May 18, 2016 9:29 AM in response to MotleyDiver
    Level 1 (4 points)
    May 18, 2016 9:29 AM in response to MotleyDiver

    MotleyDiver wrote:

     

    My sentiments exactly - I don't like the size of the 6 either. I think Apple's reason for not shipping more to the US was about a known issue they refused to admit. I'm usually not a conspiracy theorist, but this just smells fishy to me. I also wanted the smaller size. It is a niche market and thus I doubt we'll see much of it. Therefore...I'll see you in the Android forums next year.  I think SE is going to Flop. We'll see.

     

    Apple sold 30,000,000 4" iPhones last year, hardly a niche market.  The SE is their response to the market demand for a new 4" phone with current specs and performance.  It was a great idea to use the 5's chassis and screen, with most of the 6s's guts.

     

    FWIW, I'm very happy with my SE.  Sure, I wish it didn't take 6 weeks to fix the BT issue.  I don't regret waiting.  I have no investment in it flopping or succeeding.  For my purposes, it's a great phone.  To each his own, there are many alternatives.

  • by dcpmark,

    dcpmark dcpmark May 18, 2016 9:30 AM in response to sunilwankhede
    Level 1 (28 points)
    May 18, 2016 9:30 AM in response to sunilwankhede

    sunilwankhede wrote:

     

    Its funny how 9.3.2 solved SE Bluetooth issue but is bricking iPad Pro and iPhone 6 devices. Not for nothing I call it crAPPLE.

     

    I've read about the iPad Pro error messages with this update but haven't seen anything about the iP6.....where did you see that?

  • by sunilwankhede,

    sunilwankhede sunilwankhede May 18, 2016 10:46 AM in response to dcpmark
    Level 1 (4 points)
    May 18, 2016 10:46 AM in response to dcpmark

    Happened to my colleague's iPhone 6 this morning after which I Googled and found some reports.

  • by bxd20,

    bxd20 bxd20 May 18, 2016 10:57 AM in response to sunilwankhede
    Level 1 (4 points)
    May 18, 2016 10:57 AM in response to sunilwankhede

    Don't like 6 either.  SE is just about perfect.

     

    Only wish the SE had a slightly narrower bezzle.

     

    Hopefully the "7SE" is the same case but manages a 4.2-4.3" screen.

  • by akordion,

    akordion akordion May 18, 2016 11:01 AM in response to bxd20
    Level 1 (10 points)
    iPhone
    May 18, 2016 11:01 AM in response to bxd20

    I have Moto X 2013 which has 4.7 inch screen and this phone is about the same size as iPhone SE with 4 inch screen.  So I think we all would benefit if size of SE doesn't change, but screen size does get bigger.

  • by bxd20,

    bxd20 bxd20 May 18, 2016 11:26 AM in response to akordion
    Level 1 (4 points)
    May 18, 2016 11:26 AM in response to akordion

    iPhone SE

    4.87 x 2.31 x 0.3 inches

    123.8 x 58.6 x 7.6 mm

     

    Moto X

    5.09 x 2.57 x 0.41 inches

    129.3 x 65.3 x 10.4 mm


    1/4" taller, 1/4" wider, barely thicker.... it's pretty close.  Maybe Apple can get the current chassis to 4.5".

  • by akordion,

    akordion akordion May 18, 2016 11:30 AM in response to bxd20
    Level 1 (10 points)
    iPhone
    May 18, 2016 11:30 AM in response to bxd20

    Good comparison!  Bigger screen in the similar size would be good. 

  • by sunilwankhede,

    sunilwankhede sunilwankhede May 18, 2016 7:57 PM in response to skierrob2
    Level 1 (4 points)
    May 18, 2016 7:57 PM in response to skierrob2

    The update solved the BT issue with my car speaker but not completely when using the BT headset at home even after deleting the device, powering off the phone and pairing again. I figured it has to do with the constant toggling between cellular and wi-fi by the phone deciding on the fly what to use because the cellular signal is not that strong at home. This is proven by the fact that the sound is crystal clear on BT headset when I am outside my house in strong cellular signal area OR I put it on airplane mode at home and phone is using only wi-fi for calls.

  • by ktork247,

    ktork247 ktork247 May 19, 2016 7:57 AM in response to sunilwankhede
    Level 1 (4 points)
    May 19, 2016 7:57 AM in response to sunilwankhede

    I have an iPhone SE and upgraded to iOS 9.3.2.  Bluetooth Plantronics Voyager Edge headset is unusable...choppy audio after upgrading to 9.3.2.  Worked better on 9.3.1.  The 9.3.2 didn't fix the distorted audio (which was at least usable) and 9.3.2. made the problem worse.  Please fix ASAP as this same headset works fine with iPhone 4s and 5s.  Not the SE.

  • by sunilwankhede,

    sunilwankhede sunilwankhede May 19, 2016 8:19 AM in response to ktork247
    Level 1 (4 points)
    May 19, 2016 8:19 AM in response to ktork247

    Hey ktork247 you may have that issue if you enabled wi-fi calling, the phone toggles between cellular and wi-fi and causes BT distortion. I have the same problem read my post immediately prior to yours.

  • by ktork247,

    ktork247 ktork247 May 19, 2016 8:25 AM in response to sunilwankhede
    Level 1 (4 points)
    May 19, 2016 8:25 AM in response to sunilwankhede

    wi-fi calling is off.  wi-fi assist is off.

  • by Jerobie1,

    Jerobie1 Jerobie1 May 19, 2016 8:33 AM in response to skierrob2
    Level 1 (19 points)
    Peripherals
    May 19, 2016 8:33 AM in response to skierrob2

    Just upgraded to 9.3.2 and my Bluetooth connection is totally unusable between my 6s Plus and Prius 2008, which all worked yesterday. 

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