I recently bought the iphone se. came with ios 9.3. when connected to itunes, it will only show to restore from back up or set as new iphone. i already backed it up before swapping iphones, I backed it up anyway. but still same problem. I updated to ios 9.3.1. and still has a problem. itunes is at its latest version. any one else having this problem?
iPhone SE, iOS 9.3.1
Hi Not Tavo,
Congratulations on the purchase of your new iPhone SE! I understand you are having trouble syncing your new iPhone with iTunes on your PC. When you backed your old iPhone originally, did you do it via iCloud or iTunes? I would suggest setting your iPhone up as New, updating to iOS 9.3.1, and then syncing with iTunes. When you enable iCloud on your new iPhone, you will be able to see your contacts, calendars, notes, etc. I'll include a few resources below for you:
How to erase your iOS device and then set it up as a new device or restore it from backups
Erase your device
Erasing all content and settings will delete all of the data from your device, including songs, videos, contacts, photos, calendar information, and anything else. All device settings are restored to their factory condition.
To remove all settings and information from your device, tap Settings > General > Reset > Erase All Content and Settings.
Set up your device as a new device
After your device is erased, you should see the following screen:
Follow the steps to complete the setup assistant. When prompted, select "Set Up as New iPhone." Then tap Next.
Skip the Apple ID sign-in, in case the original issue was related to any of your content on iCloud.
After setting up as new, you will need to enter your Visual Voicemail password for iPhone (on carriers that support Visual Voicemail). If you've forgotten your password, contact your carrier to help you reset it.
After erasing and setting up as a new device, your device is now in a factory configuration. Re-try what you were trying when you first found the issue to determine if erasing and setting up as a new device resolved the issue. Content on the device might have caused the unexpected behavior.
- If the issue persists, you might want to contact Apple Support.
- If the issue is resolved, sync one type of content at a time back to your device. For example, if you had an issue playing music, add songs from iTunes and confirm that they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.
Sync your iPhone, iPad, or iPod touch with iTunes using USB
Take care,
Thank you for getting back at me so quickly. I saw this follow up at work and when I got home I couldn't find this page. I followed your directions that I remembered, but I missed a step by accident. Instead of selecting "set as new IPhone" on my iphone screen. I selected to restore as a back up via ITunes on my iphone screen while connected to itunes. when it was done, I then selected "set as new iphone" on ITunes. And in about 5 seconds my phone started to sync and it didn't delete my apps. contacts, etc. I guess doing this and also doing what you wanted me to do would've been the same result. now I can sync pictures, photos and music. thank you again.
Hi Not Tavo,
I'm happy to hear you are up and running with your iPhone SE. Here are a couple of resources to help you get started:
Enjoy!
iphone se 9.3.1 wont sync only asks to restore from back up
