I had to change Apple ID because of a new internet provider and subsequent new e-mail address. Both my iPhone and iPad continually request the password for my old user ID. It is password I know longer know or have on record. What to do?

What function/service on your phone is asking you for the older ID?

If it's iCloud, you must provide the Apple ID and password that was used to sign in. Call Apple Support if you can't provide it. They may be able to help. Are you the original owner of the phone? Do you have the bill of sale/proof of purchase?

Any of the other services can be signed out, and then back in.

If iCloud asks you for the password to your previous Apple ID - Apple Support

When you changed your Apple ID to the new email address, did you go into your Apple ID profile, and simply EDIT the old email address to the new one?

Or did you create a brand, new, separate Apple ID?

Let's start there, then we can move on to the areas that may be giving you trouble.

Cheers,

GB

When you changed your ID to the new email address, did you sign the old address out of everything like:

Settings>iCloud

Settings>iTunes & App Store

Settings>FaceTime

Settings>Messages>Send & Receive

If you did not, then you need to do that now. If it is iCloud that is asking for the password to the old ID, you should be able to use the current password to sign the old email address out of iCloud.

Cheers,

GB

Further to replies also sign out of find my iPhone & under iCloud scroll down & choose sign out.

Changed my email/ID yesterday via my account & everything accepted the new ID but under iCloud it still showed the old one until I realised I'd missed signing out under iCloud. Everything fine now.

You are most welcome! Glad you are all set now 🙂

Cheers,

GB

Right - just signing out of iCloud will do that. If Find My iPhone is turned on, when you sign out of iCloud, it will ask for your password to turn it off.

Cheers,

GB