Apple ID Verification: Two Factor Authentication fail

Question

Level 1

8 points

Apple ID Verification: Two Factor Authentication fail

iCloud on my Mac wants me to verify my changed Apple ID by entering the new password.

I enter the correct password and an authentication code is sent to my iPhone.

The dialogue box on the Mac instructs me to enter my apple ID again and the authentication code, but there are no fields provided to enter the requested information. The only options are Cancel or OK. cancel does the obvious and cancels the authentication process. OK just closes the dialog box and leaves me with nowhere to go to enter the code.

Running OSX 10.8.5 on Mac and recently upgraded to IOS 9.3.1 on the iPhone 6 with two-factor authentication enabled

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.5)

Posted on Apr 5, 2016 3:50 PM

Reply

Answer 1

Mar 12, 2017 1:48 PM in response to dinosaur9

Me too! The two-factor verification process is a disaster in my opinion. I tried to use it on my Apple TV and at first no verification code was sent, and then when I got that to be sent, after entering the verification code, it kept asking for my Apple ID and password which generated another verification code! What a mess. It has to work better in order to be useful!

Thanks!

Reply

Answer 2

Apr 10, 2017 6:04 AM in response to dinosaur9

All have latest IOS and Sierra. I can use Macbook Air System preferences to get codes. These Macbook generated codes don't work ever. 2-Factor SMS Texted Codes do not show up on iPhones or iPad (WiFi only not 4G.) Sometimes 5S and 6Plus iPhones worked to set up that phone. I expect to get SMS on my phone and enter it on iPad. I get none therefore I have no successful 2-factor logins on iPad Air2.

Reply

Answer 3

dinosaur9 Author

Level 1

8 points

Apr 5, 2016 8:20 PM in response to dinosaur9

Folks,

I solved this by switching off two-factor verification.

Reply

Answer 4

Oct 1, 2016 11:14 AM in response to dinosaur9

Two factor identification does not work on Mountain Lion. It requires El Capitan or newer.

System requirements for iCloud - Apple Support

Reply