HT202649: If you can't sign in with two-step verification using your Apple ID

Learn about If you can't sign in with two-step verification using your Apple ID
RonnieS
Level 1 (4 points)
Mac OS X

Q: My Apple ID page does not offer "Replace lost (recovery) key"

Any ideas?

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Apr 6, 2016 1:40 AM

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RonnieS

Q: My Apple ID page does not offer "Replace lost (recovery) key"

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  • by brenden dv,

    brenden dv brenden dv Apr 7, 2016 11:44 AM in response to RonnieS
    Community Specialists
    Apr 7, 2016 11:44 AM in response to RonnieS

    Hi RonnieS,

     

    Thanks for using the Apple Support Communities! I'm sorry to hear that you are having this issue with your Apple ID. I'm a bit unclear on what exactly you are looking to do, but if you are currently running 10.11 El Capitan, you may want to double check to see if you are using two-factor authentication (as opposed to two-step verification), which does not use a Recovery Key. You may find the information and steps outlined in the following article helpful:

     

    Two-factor authentication for Apple ID - Apple Support

     

    Regards