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Helpful answers
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Apr 7, 2016 12:13 PM in response to haidy_gamilby sterling r,Hi there Haidy!
It sounds like you are getting this prompt for some reason and it is stopping you from being able to use your phone. I would start by forcing your phone to restart:
iOS: Turning off and on (restarting) and resetting
Then use the phone for a bit and see how that goes. If it happens again I would backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. Thank you for using Apple Support Communities.
