lemonprdct

Q: Mac Pro keep to freezing

Hi All

I keep to experience a panic freezing of my MAC PRO:

Usually it comes while I'm using software like Photoshop or Final Cut pro


Does anybody are experiencing the same issue ?

Here it is the diagnostic log:

 

 

Anonymous UUID:       D39FA55E-9FA6-E075-39D6-611E5FD48868

 

Wed Apr  6 12:49:42 2016

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f8f6f1af6): "ACPI \"PWRD\" with power reset failure: <rdar://problem/15746463>"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsC ontrol/AppleGraphicsControl-3.12.6/src/AppleMGPUPowerControl/kext/AMPCPowerManag ement.cpp:511

Backtrace (CPU 0), Frame : Return Address

0xffffff93c6a93db0 : 0xffffff800cedf792

0xffffff93c6a93e30 : 0xffffff7f8f6f1af6

0xffffff93c6a93e80 : 0xffffff7f8f6f0ffa

0xffffff93c6a93ec0 : 0xffffff7f8f6ef7e1

0xffffff93c6a93f10 : 0xffffff7f8f6efd37

0xffffff93c6a93f40 : 0xffffff800d4b4d61

0xffffff93c6a93f80 : 0xffffff800d4b4f5c

0xffffff93c6a93fb0 : 0xffffff800cfccf77

      Kernel Extensions in backtrace:

         com.apple.driver.AppleMGPUPowerControl(3.12.6)[C4FAA05C-19FE-38D7-83DD-A5DB93E6 04CC]@0xffffff7f8f6e9000->0xffffff7f8f6f5fff

            dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7f8f6e1000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f8d72c000

            dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7f8f6e6000

            dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f8deb1000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7f8e315000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f8e2ce000

Mac Pro (Late 2013), iOS 10.11.3

Posted on Apr 6, 2016 4:08 AM

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Q: Mac Pro keep to freezing

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Apr 6, 2016 5:32 AM in response to lemonprdct
    Level 10 (190,740 points)
    Apple Watch
    Apr 6, 2016 5:32 AM in response to lemonprdct

    It could be a problem with your graphics cards

    Is your specific model covered by this:

    http://9to5mac.com/2016/02/06/apple-mac-pro-repair-program-graphics-video/

    If you enter the serial number here you may be able to find about when your Mac was manufactured.

     

    Note you did not included the full panic log and thus you did not identify your graphics cards

  • by lemonprdct,

    lemonprdct lemonprdct Apr 6, 2016 6:13 AM in response to lllaass
    Level 1 (6 points)
    Desktops
    Apr 6, 2016 6:13 AM in response to lllaass

    Here it is the full log :

    Anonymous UUID:       D39FA55E-9FA6-E075-39D6-611E5FD48868

     

    Wed Apr  6 12:14:22 2016

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f86af1af6): "ACPI \"PWRD\" with power reset failure: <rdar://problem/15746463>"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsC ontrol/AppleGraphicsControl-3.12.6/src/AppleMGPUPowerControl/kext/AMPCPowerManag ement.cpp:511

    Backtrace (CPU 0), Frame : Return Address

    0xffffff93be1e3db0 : 0xffffff80042df792

    0xffffff93be1e3e30 : 0xffffff7f86af1af6

    0xffffff93be1e3e80 : 0xffffff7f86af0ffa

    0xffffff93be1e3ec0 : 0xffffff7f86aef7e1

    0xffffff93be1e3f10 : 0xffffff7f86aefd37

    0xffffff93be1e3f40 : 0xffffff80048b4d61

    0xffffff93be1e3f80 : 0xffffff80048b4f5c

    0xffffff93be1e3fb0 : 0xffffff80043ccf77

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMGPUPowerControl(3.12.6)[C4FAA05C-19FE-38D7-83DD-A5DB93E6 04CC]@0xffffff7f86ae9000->0xffffff7f86af5fff

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7f86ae1000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f84b2c000

                dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7f86ae6000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f852b1000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7f85715000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f856ce000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15D21

     

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000004000000

    Kernel text base: 0xffffff8004200000

    __HIB  text base: 0xffffff8004100000

    System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

     

    System uptime in nanoseconds: 599486636649

    last loaded kext at 150843529768: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f84e4d000, size 413696)

    last unloaded kext at 183895090224: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f85428000, size 12288)

    loaded kexts:

    com.apple.filesystems.smbfs 3.0.0

    com.apple.nke.webcontentfilter 5

    com.apple.filesystems.exfat 1.4

    com.apple.driver.AppleBluetoothMultitouch 90.3

    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.AGPM 110.20.22

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleHDA 272.51.3

    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.kext.AMDFramebuffer 1.4.0

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.AMDRadeonX4000 1.4.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleMGPUPowerControl 3.12.6

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelMCEReporter 107

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.kext.AMD7000Controller 1.4.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.iokit.AppleBCM5701Ethernet 10.1.12

    com.apple.driver.AirPort.Brcm4360 1020.17.1a1

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.IOBluetoothHIDDriver 4.4.3f4

    com.apple.driver.AppleMultitouchDriver 304.10

    com.apple.driver.AppleHIDTransport 5

    com.apple.iokit.IOSerialFamily 11

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.51.3

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOSurface 108.0.1

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.iokit.IOBluetoothFamily 4.4.3f4

    com.apple.iokit.IOAcceleratorFamily2 205.1

    com.apple.driver.AppleHDAController 272.51.3

    com.apple.iokit.IOHDAFamily 272.51.3

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleGraphicsControl 3.12.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.kext.AMDSupport 1.4.0

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageClass 4.0.2

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 5.1.0

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacPro6,1, BootROM MP61.0116.B16, 4 processors, Quad-Core Intel Xeon E5, 3,7 GHz, 32 GB, SMC 2.20f18

    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

    Memory Module: DIMM1, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

    Memory Module: DIMM2, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

    Memory Module: DIMM3, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

    Memory Module: DIMM4, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147553741465238432D52442020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

    Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Ethernet 1, Ethernet, en0

    Network Service: Wi-Fi, AirPort, en2

    PCI Card: AMD FirePro D700, Display Controller, Slot-1

    PCI Card: AMD FirePro D700, Display Controller, Slot-2

    Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    USB Device: External USB 3.0

    USB Device: Elements 1078

    USB Device: Keyboard Hub

    USB Device: Apple Keyboard

    USB Device: My Passport 071D

    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

  • by lemonprdct,

    lemonprdct lemonprdct Apr 6, 2016 6:26 AM in response to lllaass
    Level 1 (6 points)
    Desktops
    Apr 6, 2016 6:26 AM in response to lllaass

    Btw i didnt understan how to check if my device is eligible for repairs.

  • by lllaass,

    lllaass lllaass Apr 6, 2016 6:42 AM in response to lemonprdct
    Level 10 (190,740 points)
    Apple Watch
    Apr 6, 2016 6:42 AM in response to lemonprdct

    I recall that the problem I with the D700s that you have.

    The article said "The Repair Extension Program applies to Mac Pro models made between Feb. 8, 2015 and April 11, 2015."

    As I said in my previous post you should be able to find out when you Mac was manufactured.

    In any event make an appointment at the Genius Bar of an Apple store.

      Apple Retail Store - Genius Bar

  • by dbmacp,

    dbmacp dbmacp Sep 27, 2016 9:10 PM in response to lemonprdct
    Level 1 (12 points)
    Desktops
    Sep 27, 2016 9:10 PM in response to lemonprdct

    Did you get your Mac Pro repaired? I have basically the same and crash reports- mine was purchased late 2014 but I am having this same issue with unexpected crashes and reboots when using photoshop and other graphics relate software at the same time.

  • by SillyUser007,

    SillyUser007 SillyUser007 Oct 4, 2016 6:43 PM in response to dbmacp
    Level 1 (13 points)
    Desktops
    Oct 4, 2016 6:43 PM in response to dbmacp

    I have similar issues and Apple Store replaced both graphic cards & power supply, but computer still crashes. Apple telephone support told me it looks like logic board needs to be replaced, which I hope that is the case because it is expensive to replace logic board. Will see what happen when I take my Mac Pro back for repair.