Tawnagh
Level 1 (12 points)
Mac OS X

Q: OS X EL Capitan crashes and shuts down my computer 2-3 times a day

Hi,

 

I upgraded to El Capitan recently and when I use Microsoft Silverlight, which I need for charting, my macbook air crashes. I have done an EtreCheck Report, which I am unable to interpret. I would greatly appreciate some help.

Thanks

 

 

 

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-06 12:33:51

Download EtreCheck from https://etrecheck.com

Runtime 1:57

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

When using microsoft silverlight for graph reading my macbook air crashes

Hardware Information: ⓘ

    MacBook Air (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Air - model: MacBookAir5,2

    1 1.8 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless:  en0: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 72

Video Information: ⓘ

    Intel HD Graphics 4000

2353 1920 x 1080

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

    APPLE SSD TS128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.10 GB (72.04 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Card Reader

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

    Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded]    8 Apple tasks

[loaded]    160 Apple tasks

[running]    70 Apple tasks

System Launch Daemons: ⓘ

[not loaded]    46 Apple tasks

[loaded]    161 Apple tasks

[running]    81 Apple tasks

Launch Agents: ⓘ

[not loaded]    com.adobe.AAM.Updater-1.0.plist (2012-10-26) [Support]

[loaded]    com.oracle.java.Java-Updater.plist (2016-03-01) [Support]

[loaded]    org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons: ⓘ

[loaded]    com.adobe.fpsaud.plist (2016-03-19) [Support]

[loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded]    com.oracle.java.Helper-Tool.plist (2016-03-01) [Support]

[loaded]    jp.co.canon.MasterInstaller.plist (2016-04-03) [Support]

[loaded]    org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents: ⓘ

[loaded]    com.adobe.AAM.Updater-1.0.plist (2012-10-29) [Support]

[loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

User Login Items: ⓘ

iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox    Application  (/Applications/Dropbox.app)

Other Apps: ⓘ

[running]    com.getdropbox.dropbox.47712

[loaded]    com.microsoft.Word.52832

[running]    com.microsoft.autoupdate.fba.78432

[loaded]    407 Apple tasks

[running]    173 Apple tasks

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

    QuickTime Plugin: 7.7.3 (2016-03-12)

    Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

    EPPEX Plugin: 10.0 (2015-04-10) [Support]

    Default Browser: 601 - SDK 10.11 (2016-03-12)

SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-25) [Support]

PepperFlashPlayer: 21.0.0.197 - SDK 10.6 (2016-03-25) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-22) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-01) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-11-12) [Support]

Safari Extensions: ⓘ

ClickToFlash (2015-12-29)

ClickToPlugin (2015-12-29)

3rd Party Preference Panes: ⓘ

    Flash Player (2016-03-19) [Support]

    Java (2016-03-01) [Support]

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

Macintosh HD: Disk size: 120.10 GB Disk used: 48.06 GB

Destinations:

Expansion Drive [Local]

Total size: 499.76 GB

Total number of backups: 2

Oldest backup: 31/10/2012, 14:11

Last backup: 24/03/2016, 12:45

Size of backup disk: Excellent

Backup size 499.76 GB > (Disk size 120.10 GB X 3)

Top Processes by CPU: ⓘ

8%    WindowServer

4%    Network Utility

3%    kernel_task

1%    fontd

1%    Google Chrome Helper(5)

Top Processes by Memory: ⓘ

    942 MB    com.apple.WebKit.WebContent(13)

    513 MB    kernel_task

    332 MB    Google Chrome Helper(5)

    111 MB    mdworker(7)

    102 MB    Google Chrome

Virtual Memory Information: ⓘ

    87 MB    Free RAM

    3.91 GB    Used RAM (1.02 GB Cached)

    0 B Swap Used

Diagnostics Information: ⓘ

    Apr 6, 2016, 12:08:52 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-120852_[redacted].panic [Details]

    Apr 6, 2016, 12:08:49 PM    Self test - passed

    Apr 6, 2016, 09:49:38 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-094938_[redacted].panic [Details]

    Apr 5, 2016, 08:51:58 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-05-085158_[redacted].panic [Details]

    Apr 1, 2016, 12:30:14 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-01-123014_[redacted].panic [Details]

    Mar 31, 2016, 08:36:41 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-083641_[redacted].panic [Details]

    Mar 29, 2016, 04:08:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-29-160802_[redacted].panic [Details]

    Mar 29, 2016, 10:47:19 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-29-104719_[redacted].panic [Details]

    Mar 29, 2016, 07:54:31 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-29-075431_[redacted].panic [Details]

    Mar 26, 2016, 12:42:33 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-26-004233_[redacted].panic [Details]

MacBook Air, OS X El Capitan (10.11.4)

Posted on Apr 6, 2016 6:14 AM

Close
Tawnagh

Q: OS X EL Capitan crashes and shuts down my computer 2-3 times a day

  • All replies
  • Helpful answers

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Apr 6, 2016 6:41 AM in response to Tawnagh
    Level 6 (12,709 points)
    Mac OS X
    Apr 6, 2016 6:41 AM in response to Tawnagh

    I don't see anything wrong in the etrecheck report, except for possibly one thing: there is overlap between the two Safari extensions "ClickToFlash" and "ClickToPlugin". Are you using Silverlight inside Safari? I would try disabling ClickToFlash temporarily (as ClickToPlugin has all the functionality and more), and see if the problem goes away. I have ClickToPlugin installed and Iuse Silverlight inside Safari regularly (since my TV and internet provider uses Silverlight to play TV material in the computer), and it works.

  • by Tawnagh,

    Tawnagh Tawnagh Apr 6, 2016 6:58 AM in response to Luis Sequeira1
    Level 1 (12 points)
    Mac OS X
    Apr 6, 2016 6:58 AM in response to Luis Sequeira1

    Thank you for you rapid response Luis. Yes I am using Silverlight inside Safari. I am a bit of a dinosaur in relation to the workings of computers so where would I find the Click to Flash extension so that I can disable it. Many thanks

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Apr 6, 2016 7:05 AM in response to Tawnagh
    Level 6 (12,709 points)
    Mac OS X
    Apr 6, 2016 7:05 AM in response to Tawnagh

    Go to Safari->Preferences. Then in the Preferences window, click on Extensions. You should see something similar to this (though, in your case, you'll see two extensions instead of one). You should only need to uncheck one box labeled 'Enable "ClickToFlash"'.

     

    Screenshot 2016-04-06 at 15.04.00.png

  • by Tawnagh,

    Tawnagh Tawnagh Apr 6, 2016 7:09 AM in response to Luis Sequeira1
    Level 1 (12 points)
    Mac OS X
    Apr 6, 2016 7:09 AM in response to Luis Sequeira1

    Thanks a million...easy when you know how! Did that and will wait to see how everything pans out.

    Thanks again.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 6, 2016 3:13 PM in response to Tawnagh
    Level 10 (208,037 points)
    Applications
    Apr 6, 2016 3:13 PM in response to Tawnagh

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Tawnagh,

    Tawnagh Tawnagh Apr 7, 2016 12:24 AM in response to Linc Davis
    Level 1 (12 points)
    Mac OS X
    Apr 7, 2016 12:24 AM in response to Linc Davis

    Hi Link,

    Many thanks for your instructions. So far today I have not had a crash since disabling Click to Flash as suggested by Luis.

    Here is the report as suggested by you. I just copied and pasted it without using Pastebin.

     

     

    Wed Apr  6 12:08:52 2016

     

     

    *** Panic Report ***

    Machine-check capabilities: 0x0000000000000c07

    family: 6 model: 58 stepping: 9 microcode: 21

    signature: 0x306a9

    Intel(R) Core(TM) i5-3427U CPU @ 1.80GHz

    7 error-reporting banks

    Processor 0: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x0000000054e7f080

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    Processor 1: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x0000000054e7f080

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    Processor 2: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x0000000054e7f080

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    Processor 3: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x0000000054e7f080

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    panic(cpu 2 caller 0xffffff800d9ceeca): "Machine Check at 0x00007fff9097167c, registers:\n" "CR0: 0x0000000080010033, CR2: 0x0000000101df2000, CR3: 0x0000000158ba60c8, CR4: 0x00000000001626e0\n" "RAX: 0x000000000000e500, RBX: 0x00007fff58456b80, RCX: 0x0000000000003480, RDX: 0x00000000000069c0\n" "RSP: 0x00007fff58455dc0, RBP: 0x00007fff58455dc0, RSI: 0x00007fff58455df8, RDI: 0x00007fff58455fb8\n" "R8:  0x00000000000155c0, R9:  0x0000000000000040, R10: 0x0000000000000000, R11: 0x00000000c0000010\n" "R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00007fff58455fb8, R15: 0x0000000000000000\n" "RFL: 0x0000000000000283, RIP: 0x00007fff9097167c, CS:  0x000000000000002b, SS:  0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184 /osfmk/i386/trap_native.c:168

    Backtrace (CPU 2), Frame : Return Address

    0xffffff8015903dd0 : 0xffffff800d8dab12

    0xffffff8015903e50 : 0xffffff800d9ceeca

    0xffffff8015903fb0 : 0xffffff800d9ecb0f

     

     

    BSD process name corresponding to current thread: com.apple.WebKit

     

     

    Mac OS version:

    15E65

     

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide:     0x000000000d600000

    Kernel text base: 0xffffff800d800000

    __HIB  text base: 0xffffff800d700000

    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

     

     

    System uptime in nanoseconds: 7828560277695

    last loaded kext at 24756092188: com.apple.driver.AppleBluetoothMultitouch 90.3 (addr 0xffffff7f903dd000, size 61440)

    last unloaded kext at 143715929010: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f8e95d000, size 12288)

    loaded kexts:

    com.apple.driver.AppleBluetoothMultitouch 90.3

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.21.18

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

    com.apple.driver.AppleHDA 274.7

    com.apple.driver.AppleMikeyDriver 274.7

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.driver.AppleIntelHD4000Graphics 10.1.4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleIntelFramebufferCapri 10.1.4

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.AppleMultitouchDriver 304.10.2

    com.apple.driver.AppleHIDTransport 5

    com.apple.driver.AppleBluetoothHIDKeyboard 181

    com.apple.driver.IOBluetoothHIDDriver 4.4.4f4

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.7

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IOSurface 108.2.1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.iokit.IOBluetoothFamily 4.4.4f4

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.AppleHDAController 274.7

    com.apple.iokit.IOHDAFamily 274.7

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOAcceleratorFamily2 205.3

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB2.0 Hub

    USB Device: Composite Device

    USB Device: USB 3.0 Bus

    Serial ATA Device: APPLE SSD TS128E, 121.33 GB

    Model: MacBookAir5,2, BootROM MBA51.00EF.B04, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9

    Network Service: Wi-Fi, AirPort, en0

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

  • by Tawnagh,

    Tawnagh Tawnagh Apr 7, 2016 12:25 AM in response to Tawnagh
    Level 1 (12 points)
    Mac OS X
    Apr 7, 2016 12:25 AM in response to Tawnagh

    Apologies Linc I spelt your name wrong in my reply post

  • by Tawnagh,

    Tawnagh Tawnagh Apr 7, 2016 1:34 AM in response to Tawnagh
    Level 1 (12 points)
    Mac OS X
    Apr 7, 2016 1:34 AM in response to Tawnagh

    Spoke too soon Linc...crashed as per report below.

     

    Thu Apr  7 09:16:57 2016

     

     

    *** Panic Report ***

    Machine-check capabilities: 0x0000000000000c07

    family: 6 model: 58 stepping: 9 microcode: 21

    signature: 0x306a9

    Intel(R) Core(TM) i5-3427U CPU @ 1.80GHz

    7 error-reporting banks

    Processor 0: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x000000004bf22dc0

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    Processor 1: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x000000004bf22dc0

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    Processor 2: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x000000004bf22dc0

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    Processor 3: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC6_STATUS(0x419): 0xbe2000000005110a

    IA32_MC6_ADDR(0x41a):   0x000000004bf22dc0

    IA32_MC6_MISC(0x41b):   0x0000001084000086

    panic(cpu 0 caller 0xffffff800b9ceeca): "Machine Check at 0xffffff7f8e05c6b9, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000106dd1000, CR3: 0x000000000ec89000, CR4: 0x00000000001626e0\n" "RAX: 0x0000000000000031, RBX: 0xffffff8017339800, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff801379bd40, RBP: 0xffffff801379bd70, RSI: 0x0000000000000007, RDI: 0xffffff8017333c00\n" "R8:  0xffffff801733a400, R9:  0xffffff7f8e06fe20, R10: 0x00001ceee9f74d10, R11: 0x00000000e0000000\n" "R12: 0xffffff7f8e071e20, R13: 0xffffff8016d0bc40, R14: 0x00000000000008f8, R15: 0x0000000000000007\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f8e05c6b9, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184 /osfmk/i386/trap_native.c:168

    Backtrace (CPU 0), Frame : Return Address

    0xffffff807f20dcf0 : 0xffffff800b8dab12

    0xffffff807f20dd70 : 0xffffff800b9ceeca

    0xffffff807f20ded0 : 0xffffff800b9ecb0f

    0xffffff801379bd70 : 0xffffff7f8e04d33a

    0xffffff801379be60 : 0xffffff7f8e04c690

    0xffffff801379bf20 : 0xffffff800b9d0169

    0xffffff801379bf40 : 0xffffff800b8f22bd

    0xffffff801379bf90 : 0xffffff800b8f27b0

    0xffffff801379bfb0 : 0xffffff800b9c8e27

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(218.0)[21E4FDDE-336B-3665-824B-A7 2C9DB45F31]@0xffffff7f8e04a000->0xffffff7f8e074fff

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15E65

     

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide:     0x000000000b600000

    Kernel text base: 0xffffff800b800000

    __HIB  text base: 0xffffff800b700000

    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

     

     

    System uptime in nanoseconds: 31812453550038

    last loaded kext at 25548779034812: com.apple.driver.AppleWWANSupport1 4.0.0 (addr 0xffffff7f8e4e7000, size 53248)

    last unloaded kext at 25690809030716: com.apple.driver.AppleUSBTCKeyEventDriver 245.4 (addr 0xffffff7f8e4ab000, size 8192)

    loaded kexts:

    com.apple.driver.AppleBluetoothMultitouch 90.3

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.21.18

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

    com.apple.driver.AppleHDA 274.7

    com.apple.driver.AppleMikeyDriver 274.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelHD4000Graphics 10.1.4

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleIntelFramebufferCapri 10.1.4

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.usb.ethernet.asix 5.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard 181

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.driver.IOBluetoothHIDDriver 4.4.4f4

    com.apple.driver.AppleMultitouchDriver 304.10.2

    com.apple.driver.AppleHIDTransport 5

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.7

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOSurface 108.2.1

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.iokit.IOBluetoothFamily 4.4.4f4

    com.apple.driver.AppleHDAController 274.7

    com.apple.iokit.IOHDAFamily 274.7

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOAcceleratorFamily2 205.3

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

  • by cdhw,

    cdhw cdhw Apr 7, 2016 2:39 AM in response to Tawnagh
    Level 4 (2,683 points)
    Servers Enterprise
    Apr 7, 2016 2:39 AM in response to Tawnagh

    I am suspicious about this plug-in:

     

         User internet Plug-ins: ⓘ

         CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-11-12) [Support]

     

    it pre-dates El Capitan, which is never a good sign.

     

    C.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 7, 2016 8:40 AM in response to Tawnagh
    Level 10 (208,037 points)
    Applications
    Apr 7, 2016 8:40 AM in response to Tawnagh

    The panics are caused by a hardware fault, not by software. Safari extensions and web plugins never cause panics.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Tawnagh,

    Tawnagh Tawnagh Apr 7, 2016 9:52 AM in response to Linc Davis
    Level 1 (12 points)
    Mac OS X
    Apr 7, 2016 9:52 AM in response to Linc Davis

    Thank you Linc. I will bring it to my local apple provider.

    In relation to the back ups. I presume its ok to back up with time machine and

    do a bootable back up with SuperDuper? I did this before upgrading to El Capitan.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 7, 2016 10:11 AM in response to Tawnagh
    Level 10 (208,037 points)
    Applications
    Apr 7, 2016 10:11 AM in response to Tawnagh

    I presume its ok to back up with time machine and do a bootable back up with SuperDuper?

    It should be, if you don't get an error indication, but obviously I can't vouch for the soundness of your backups.

  • by Tawnagh,

    Tawnagh Tawnagh Apr 7, 2016 10:53 AM in response to Linc Davis
    Level 1 (12 points)
    Mac OS X
    Apr 7, 2016 10:53 AM in response to Linc Davis

    Of course. Thanks a bunch for you help, much appreciated...now the next leg. I'll keep you posted

    as soon as I have news.

  • by Tawnagh,

    Tawnagh Tawnagh Apr 8, 2016 3:18 AM in response to Tawnagh
    Level 1 (12 points)
    Mac OS X
    Apr 8, 2016 3:18 AM in response to Tawnagh

    I was just thinking, in lay person’s terms, as I have no real technical knowledge, unlike the very obvious technical know how and ability of you Linc, and with the greatest respect to you, whom I do not wish to offend, doesn’t it seem odd that only when I upgraded to El Capitan did my macbook air freeze and crash when using a platform that only works with Microsoft Silverlight. It doesn’t crash when not using Silverlight. Perhaps my lay person’s logic is wrong and computer logic doesn’t correlate with it? Would appreciate your thoughts. Thanks