VanJDuda

Q: My Macbook Pro keeps crashing

Hello all,

 

My Macbook Pro (Retina, 15'', late 2013) keeps crashing every time I am using Safari. I can't go more than 20 minutes without having to do a hard reset. It's happened 5 times today alone! It also crashes any time I have more than one application open at a time. The screen would sometimes flash and the pixels will glitch, but that seemed to go away when I ran diagnostics.


My boyfriend has had a couple games downloaded on the computer for a while (Steam if anybody has heard of the program) and the computer had been running normally. Recently though, he downloaded a few more and I thought that was the source of my problems. But after doing my research I think it might actually have something to do with the latest El Capitan update. His games aren't taking up much hard rive space at all.

 

Can someone please point me in the right direction? I've done a hard reset, I've backed it up and toyed with it for a bit, but nothing is working!

 

Thank you,

Savannah

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on Apr 6, 2016 10:39 AM

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