Bharadws
Level 1 (4 points)
Apple TV

Q: Remote app

hi,

i have updated my apple tv 32gb to tvos 9.2 after update i cant access "remotes and devices"

it opens after around 2 mins but scroll or selection dont work.. I have to press home button.

 

i cant add remote app with iphone.

siri remote is activated for volume in tv and while watching youtube and use volume then apple tv restarts!!

i Have got replacement from apple service again facing same problem

 

PLEASE SUPPORT

Apple TV, tvOS 9.2

Posted on Apr 6, 2016 11:48 AM

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Bharadws

Q: Remote app

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  • Helpful answers

  • by Vinceassociate,Helpful

    Vinceassociate Vinceassociate Apr 6, 2016 9:18 PM in response to Bharadws
    Level 4 (1,738 points)
    Apr 6, 2016 9:18 PM in response to Bharadws

    I would do a factory restore.  Then I would refrain from programming the remote to control the TV volume for now.

    Evaluate the performance for a while and if Ok, program the remote to the TV and see if things change.

    Restore your Apple TV to its factory settings - Apple Support

    Consider going to the Apple Store to have them restore the unit if you do not have the required cable and cannot get it done with the remote.

    Also get familiar with force quit: http://help.apple.com/appletv/#/atvbbcec4f4e

    If another app you use is crashing it is possible it could affect the unit performance.  Make a point of force quiting all apps when done using them.  Otherwise they run in the background.

  • by Bharadws,

    Bharadws Bharadws Apr 6, 2016 9:28 PM in response to Vinceassociate
    Level 1 (4 points)
    Apple TV
    Apr 6, 2016 9:28 PM in response to Vinceassociate

    Thanks for your support.

     

    I have tried reboot.. and update fresh installation twice but not helpful.

     

    The same Remotes & Devices screen worked when the appletv is offline (No Wifi or Internet). I dissabled the TV volume control (Home theater controls) then i allowed me to access the Remotes & Devices screen. Now able to add Remote App enabled iphone and ipad for easy access.

     

    Till now there is no issue and everything works fine.. I decided not to use volume buttons on apple tv for now until next update atleast.