45W MagSafe2 power supply got hot, smells burnt

Question

Level 1

8 points

45W MagSafe2 power supply got hot, smells burnt

Hi,

half an hour ago my 45W MagSafe 2 power supply i got with my Mid 2012 MacBook Air broke down. First i recognized that there was no light at the MagSafe connector, so i reconnected it, but it still did not light up. Then i touched the power supply itself and thought I would burn my fingers. The power supply got incredibly hot. After that I unplugged the power supply.

I don't think it's a good idea to try to charge the battery once more(mortal danger).

Now I have 76% of battery charge left and no working power supply 😟

I thought Apple would provide safe und reliable devices. Is there a way to get a new one from Apple without a charge? I don't want to pay 89€ for a new power supply, even I am not to blame. Unfortunately I don't have any warranty left.

Thank you in advance.

MacBook Air (13-inch Mid 2012), OS X El Capitan (10.11.3), null

Posted on Apr 6, 2016 2:00 PM

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Answer 1

K Shaffer

Level 8

36,112 points

Apr 7, 2016 4:46 AM in response to pspracers

Depending on your country and location, some rules may vary, and if you have a valid

concern with your power supply you can ask an official Apple Store to check & inspect

the part (and also recommend the computer be checked into as well) to see what the

problems may be. To run the battery flat is never a valid approach since those batteries

will not ever fully recharge again if that is allowed to happen.

• About Mac notebook batteries - Apple Support

• Apple Portables: Troubleshooting MagSafe adapters - Apple Support

There may be some conditional consumer laws, in certain areas, say in the EU or the UK

that may be worth considering; which may apply to your power adapter. As I'm in neither

of those regions, all I can do is suggest you attend to the matter as soon as possible so

as to not allow additional issues or damages to occur. Safety & health are first issues.

Inquire of an official Apple Store with 'genius bar' + set Appointment before going there.

Good luck & happy computing! 🙂

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Answer 2

pspracers Author

Level 1

8 points

Apr 7, 2016 4:54 AM in response to K Shaffer

Thank you for your posting! 🙂

Unfortunately I need 2 hours by car to reach the next Apple Store. I got another power supply I can use until I get to Munich.

Thank you very much!😀

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