I have a Macbook Pro 2015 and its left shift key is malfunctioning. I have confirmed that it has coverage till November 2016 but the 'authorized service providers' in my city won't accept my coverage since I didn't buy the macbook from them.
Is this true? Is your coverage invalid if you did not buy your Apple device from an authorized reseller?
MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.4)
If the shop is indeed an Authorized Apple Service Provider, they should honor the warranty regardless of where you purchased the MBP.
https://support.apple.com/en-us/HT201232
Ciao.
Just want to report here as I don't know a better channel. I went to two 'Authorized Service Providers' iStore and iRaffles both in Lahore, Pakistan and they both refused to fix my macbook because I did not have a receipt from an authorized reseller. Finally, got my macbook fixed under warranty from FutureTech in Gulberg. I think Apple should take action against those companies.
You might make your thoughts known here:
http://www.apple.com/feedback/
Everyone on these forums are Apple product users just like you.
Ciao.
Cannot get macbook keyboard replaced despite coverage
