Q: Cannot get macbook keyboard replaced despite coverage

Question

guftagu

Level 1 (4 points)

Notebooks

Q: Cannot get macbook keyboard replaced despite coverage

I have a Macbook Pro 2015 and its left shift key is malfunctioning. I have confirmed that it has coverage till November 2016 but the 'authorized service providers' in my city won't accept my coverage since I didn't buy the macbook from them.

Is this true? Is your coverage invalid if you did not buy your Apple device from an authorized reseller?

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.4)

Posted on Apr 6, 2016 8:18 PM

I have this question too

Solved

OGELTHORPE

Level 9 (52,793 points)

Mac OS X

A:

If the shop is indeed an Authorized Apple Service Provider, they should honor the warranty regardless of where you purchased the MBP.

https://support.apple.com/en-us/HT201232

Ciao.

Posted on Apr 7, 2016 4:32 AM

Q: Cannot get macbook keyboard replaced despite coverage

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by guftagu,

guftagu Apr 17, 2016 5:01 AM in response to OGELTHORPE
Level 1 (4 points)

Notebooks

Apr 17, 2016 5:01 AM in response to OGELTHORPE

Just want to report here as I don't know a better channel. I went to two 'Authorized Service Providers' iStore and iRaffles both in Lahore, Pakistan and they both refused to fix my macbook because I did not have a receipt from an authorized reseller. Finally, got my macbook fixed under warranty from FutureTech in Gulberg. I think Apple should take action against those companies.
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by OGELTHORPE,

OGELTHORPE Apr 17, 2016 5:17 AM in response to guftagu
Level 9 (52,793 points)

Mac OS X

Apr 17, 2016 5:17 AM in response to guftagu

You might make your thoughts known here:

http://www.apple.com/feedback/

Everyone on these forums are Apple product users just like you.

Ciao.
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Accepted Answer · Apr 7, 2016 4:32 AM

OGELTHORPE

Level 9 (52,793 points)

Mac OS X

Apr 7, 2016 4:32 AM in response to guftagu

If the shop is indeed an Authorized Apple Service Provider, they should honor the warranty regardless of where you purchased the MBP.

https://support.apple.com/en-us/HT201232

Ciao.

Q: Cannot get macbook keyboard replaced despite coverage

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by guftagu,

by OGELTHORPE,

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