Anne Kim

Q: How do I get rid of "TotalVPN" or "Boom2" ads in my Netflix account only?

How do I get rid of "TotalVPN" or "Boom2" ads in my Netflix account only?

MacBook Pro (Retina, 15-inch, Mid 2014), iOS 9.3.1, safari

Posted on Apr 6, 2016 9:27 PM

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Q: How do I get rid of "TotalVPN" or "Boom2" ads in my Netflix account only?

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Apr 7, 2016 4:41 AM in response to Anne Kim
    Level 8 (42,122 points)
    Mac OS X
    Apr 7, 2016 4:41 AM in response to Anne Kim

    1. Disable all Extensions and test.

     

        Safari > Preferences > Extensions

     

        To uninstall the extension, select it and click the “Uninstall” button.

     

     

     

    2. Safari > Preferences >  Search > Search Engine :

         Select your preferred   search engine.

     

    3. Safari > Preferences > General > Homepage:

         Set your Homepage.

     

    4. Use  free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware

     

     

         https://www.malwarebytes.org/antimalware/mac/

     

     

       Download, install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit Malwarebytes Anti-Malware.

  • by Eric Root,

    Eric Root Eric Root Apr 7, 2016 5:59 AM in response to Anne Kim
    Level 9 (74,160 points)
    iTunes
    Apr 7, 2016 5:59 AM in response to Anne Kim
  • by Linc Davis,

    Linc Davis Linc Davis Apr 7, 2016 2:50 PM in response to Anne Kim
    Level 10 (208,037 points)
    Applications
    Apr 7, 2016 2:50 PM in response to Anne Kim

    First, never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you cause problems, not how you solve them.

    You may have installed a fake "utility" called "Advanced Mac Cleaner" and/or "AdwareCleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam.

    To remove it, please take the steps below. Some of the files listed may be absent in your case. Back up all data before proceeding.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

    Step 1

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/LaunchAgents

    Right-click or control-click the highlighted line and select

              Services Open

    from the contextual menu.* A folder named "LaunchAgents" may open. If it does, look inside it for files with a name that begins in either of these ways:

              com.pcv.

              com.adwarecleaner.

    Move any such files to the Trash.

    Log out or restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    Step 2

    The malware is now permanently inactivated, as long as you don't reinstall it. This step is optional.

    Delete the following items, if they exist, as in Step 1:

    /Library/Application Support/amc
    ~/Library/AdvancedMacCleaner

    There's no need to log out or restart after taking this step.

    The problem may have started when you downloaded something, such as the application "FileZilla," from the "Sourceforge" website or some other Internet cesspit. Never visit that site again. All legitimate software should be downloaded directly from the developer's website or from the Mac App Store, if applicable.

    "Advanced Mac Cleaner" may have been bundled with other malware that was installed at the same time. If you still have problems with web browsers after removing it, ask for instructions.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 8, 2016 4:49 AM in response to Anne Kim
    Level 10 (208,037 points)
    Applications
    Apr 8, 2016 4:49 AM in response to Anne Kim

    A link has been posted to the website of the "Advanced Mac Cleaner" adware attacker. Do not follow that link. It's no more to be trusted than the adware itself. Just remove the adware and never install anything like it again. Always assume that any product advertised by means of adware is a scam.