Q: Macbook keeps crashing
Just upgraded my memory from 4GB to 8GB. Was very careful about getting the exact memory that fitted etc. However after a couple of hours running perfectly, it suddenly crashed, and crashed and crashed. Onely way it would run is is I turned it off for 10 mins, then it would run for another hour, then crash again.
Here's the report, hope someone can help.
Anonymous UUID: A43F094D-E87B-88BF-E9CF-2269AA85EF65
Thu Apr 7 06:24:08 2016
*** Panic Report ***
panic(cpu 3 caller 0xffffff8008bd255a): Kernel trap at 0xffffff8008b87156, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff7f82362428, CR3: 0x00000001bb97c0ae, CR4: 0x00000000000626e0
RAX: 0xffffff7f80000000, RBX: 0xffffff8000000000, RCX: 0xffffff7f80000028, RDX: 0x0000000002362400
RSP: 0xffffff81135b3cd0, RBP: 0xffffff81135b3d00, RSI: 0x00000000475ceb1c, RDI: 0xffffff800cbf3418
R8: 0xffffff801ebe7940, R9: 0xffffff81135b3e90, R10: 0xffffffffffffffff, R11: 0x00007fdc8b8202fa
R12: 0xffffff801dce4000, R13: 0xffffff800c341000, R14: 0x0000000000012000, R15: 0xffffff800cbf3418
RFL: 0x0000000000010206, RIP: 0xffffff8008b87156, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff7f82362428, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 1
Backtrace (CPU 3), Frame : Return Address
0xffffff81135b3960 : 0xffffff8008adf792
0xffffff81135b39e0 : 0xffffff8008bd255a
0xffffff81135b3bc0 : 0xffffff8008bf0233
0xffffff81135b3be0 : 0xffffff8008b87156
0xffffff81135b3d00 : 0xffffff8008b513cd
0xffffff81135b3f20 : 0xffffff8008bd2b4f
0xffffff81135b3fb0 : 0xffffff8008bf0145
BSD process name corresponding to current thread: Problem Reporter
Mac OS version:
15D21
Kernel version:
Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64
Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C
Kernel slide: 0x0000000008800000
Kernel text base: 0xffffff8008a00000
__HIB text base: 0xffffff8008900000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 164532980455
last loaded kext at 74060547123: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f8b245000, size 36864)
loaded kexts:
com.avira.kext.FileAccessControl 1.2.2
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 110.20.22
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDAHardwareConfigDriver 272.51.3
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.ApplePolicyControl 3.12.6
com.apple.driver.AppleMikeyDriver 272.51.3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.12.6
com.apple.driver.AppleBacklight 170.8.8
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4
com.apple.driver.AppleUSBTCKeyEventDriver 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.driver.AppleIRController 327.5
com.apple.driver.CoreStorageFsck 517.20.1
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.12
com.apple.driver.AppleSDXC 1.7.0
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.AppleUSBMultitouch 250.5
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.driver.CoreStorage 517.20.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOFireWireFamily 4.5.8
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBUHCI 1.0.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOUSBMassStorageClass 4.0.2
com.apple.driver.AppleUSBComposite 900.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Unable to gather system configuration information.Model: MacBookPro8,1, BootROM MBP81.0047.B2C, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: IR Receiver
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
MacBook Pro
Posted on Apr 6, 2016 10:53 PM
If testing the RAM does not resolve the problems, then look at these trouble shooting links:
https://support.apple.com/en-us/HT200553
http://www.thexlab.com/faqs/kernelpanics.html
If still no success, make an appointment at an Apple store genius bar for a FREE evaluation. Bring the reports with you.
Ciao.
Posted on Apr 8, 2016 1:34 PM
