peter diewald
Level 1
(4 points)
Q: my wife's mac got a warning message from premiummachelp.*** " warning OS crash" due to a 3rd party application
my wife's mac got a warning message from premiummachelp.*** "warning OS crash Due to a 3rd party application your operating system is crashed. Contact support for immediate fix 1-866-537-7**0 (toll free}" Can not exit out, I force quit safari but it came back after going back on line. I shut down the pc and went back to safari, same screen is back. Unable to do anything on line. Much Help is appreciated Peter
<Personal Information Edited by Host>
D.Cohen
Level 6
(8,424 points)
Download and run Malwarebytes Anti-Malware: http://www.adwaremedic.com/index.php
You can also remove the adware manually using the steps provided by Apple: https://support.apple.com/en-us/HT203987
After that, make sure your default search engine is set to the one you always use. To do so, Open Safari - Preferences - Search.
Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"
press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.
Open Safari - Preferences - Privacy - Remove All Website Data.
Also, I believe it would be a good idea to install AdBlock.
