iCloud.com email address password fails

Question

iCloud.com email address password fails

I've recently been unable to log into my iCloud.com email account. I deleted the account profile in Thunderbird and recreated it. When I went through the recreation process, Thunderbird eventually tells me, when it checks the password, that either the username or the password is incorrect.

I do not use my iCloud.com address as my AppleID.

When I log into iCloud using my AppleID and password, it works fine.

Is it possible for somebody to hack into and change my iCloud.com email apssword?

Regards,

Norman

MacBook Air, OS X Yosemite (10.10.5)

Posted on Apr 7, 2016 3:15 AM

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Answer 1

brenden dv

Community Specialist

Apr 8, 2016 2:41 PM in response to NormanMcFarlane

Hi NormanMcFarlane,

Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with your iCloud account. If you continue to have issues signing in to iCloud.com with your iCloud email address (while the same Apple ID works fine), you may find the troubleshooting steps outlined in the following article helpful, including contacting iCloud Support directly if necessary:

iCloud: Account troubleshooting - Apple Support

Regards

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