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Major problems with fonts after upgrading to Yosemite

Hello,

It has been more than six months since I upgraded my macbook pro to Yosemite and since then I am experiencing serious problems with application of fonts in internet browsers and many softwares I use. I googled the problem over and over again and nothing seem to help.

In general, these are the major symptoms of the problem, with screenshorts:

1. System announcements are gibberished, or better yet, appearing with something like this instead of letters:

User uploaded file

2. Bolding letters either doesn't work at all (when I use gmail, for example) or leads to an unreadable font change:

User uploaded file

3. Hyperlinked symbols on websites or webmail apps simply appear as blank squares and there is no way to know what you're clicking on.

User uploaded file


Bottom line: before turning to the last option and reinstalling Yosemite, if anyone could help, I'd be more than grateful.


<Image Edited by Host to Remove Serial Number>

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5), null

Posted on Apr 7, 2016 3:25 AM

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Question marked as Best reply

Posted on Apr 11, 2016 12:30 AM

You likely have a lot of garbage fonts installed. Follow these steps to get your Mac back to only the fonts installed by OS X.


1) Open Font Book and choose Restore Standard Fonts from the menu. All third party fonts will be moved out of the System and root Library Fonts folders to a new folder next to each one named Fonts (Removed).


2) Click on the desktop so Finder is the name of the foreground app next to the Apple logo at the upper left. Hold down the Option key and choose Go > Library. This will open the Library folder in your user account. Create a new empty folder on the desktop. Open the Fonts folder within your user account. If there's anything in it, move them to the new folder on the desktop.


3) Restart in Safe Mode by restarting and holding down the Shift key. When you reach the desktop (you'll need to login in Safe Mode), restart normally. Among other things, this clears all cache files from the user account logged into in Safe Mode, and resets Font Book's database for that account.


4) Clear all remaining font cache files from the system. Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:


sudo atsutil databases -remove


Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.


This command removes all font cache files. Both for the system and the current logged in user account. After running the command, close Terminal and immediately restart your Mac.


Now test. With only OS supplied fonts available and all font cache data and other such settings cleared and reset, fonts should display properly throughout the system.

9 replies
Question marked as Best reply

Apr 11, 2016 12:30 AM in response to roysi

You likely have a lot of garbage fonts installed. Follow these steps to get your Mac back to only the fonts installed by OS X.


1) Open Font Book and choose Restore Standard Fonts from the menu. All third party fonts will be moved out of the System and root Library Fonts folders to a new folder next to each one named Fonts (Removed).


2) Click on the desktop so Finder is the name of the foreground app next to the Apple logo at the upper left. Hold down the Option key and choose Go > Library. This will open the Library folder in your user account. Create a new empty folder on the desktop. Open the Fonts folder within your user account. If there's anything in it, move them to the new folder on the desktop.


3) Restart in Safe Mode by restarting and holding down the Shift key. When you reach the desktop (you'll need to login in Safe Mode), restart normally. Among other things, this clears all cache files from the user account logged into in Safe Mode, and resets Font Book's database for that account.


4) Clear all remaining font cache files from the system. Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:


sudo atsutil databases -remove


Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.


This command removes all font cache files. Both for the system and the current logged in user account. After running the command, close Terminal and immediately restart your Mac.


Now test. With only OS supplied fonts available and all font cache data and other such settings cleared and reset, fonts should display properly throughout the system.

Apr 7, 2016 6:53 PM in response to roysi

There must still be non standard fonts loading, or you'd never see the weird font pictured above when bolding text in Gmail. That isn't anything supplied with OS X.


If you did run Restore Standard Fonts from within Font Book, then they must still be in your user account. Did you move any existing fonts in your user account to a new desktop folder, or just copy them?


Check again. (A different way to your home folder) From the desktop so Finder is the active app, press Command+Shift+H. This will open your home account. If you don't see the Library folder, press Command+J. Turn on the check box to show the Library folder. Close the dialogue box. Now with the Library folder showing in your user account, double click Library, then the Fonts folder. Is it empty, or are there still items in it?

Apr 8, 2016 6:33 AM in response to roysi

Well, this is quite bizarre, then. With only OS X supplied fonts left in the System and root Library folders, and your user account Fonts folder empty, all of these issues should be gone.


Are you using another font manager such as Suitcase or FontExplorer X Pro? The steps above should reset Font Book so third party fonts are no longer open. But then, Apple recently changed the way Font Book works - again. The database it wrote used to keep track of what fonts were activated. Now it keeps track of what has been deactivated. At least in El Capitan it does.


If you have no other font managers installed, launch Font Book. A reset as you stepped through above won't change anything in FB if you added fonts as a library set. Those activate fonts in place (from whatever drive they reside on) rather than specifically being in a Fonts folder. So those may still be being activated at each launch. Go through all sets listed in Font Book and disable anything that's active. Test again.


If no help there, go into the System Preferences and create a new test user account. Login to the new account. Test Gmail and other areas where you were seeing issues. If all works as expected in the new account, then the problem is somewhere in your normal user account. If it behaves the same, then it's a system wide issue.

Apr 11, 2016 12:35 AM in response to Kurt Lang

Well, I don't mind so much the gmail problem (not being to apply bold upon text). However, the problem with the hyperlinked symbols is rather annoying since it doesn't allow me to navigate properly within important online apps. Are you sure that this is also a font-related problem?

Update: those symbols appear perfectly fine when I log into the apps from Safari. The problem is apparently with Chrome.

Apr 11, 2016 6:08 AM in response to roysi

Are you sure that this is also a font-related problem?

Well, we know it at least partially is/was. The steps you followed fixed the system dialogue boxes. That artsy font shown in your second image sure the heck shouldn't be showing up simply by choosing bold text when composing an email. That's normally a sign of a bad font that has incorrect internal name. Such as the Brady Bunch font (not the newer Brady Bunch Remastered font). Here's the problem:


User uploaded file


Notice the incorrect full name. When activated, that causes it to conflict with the real Arial font. After activating the font, just about anywhere Arial regular should be being displayed will suddenly change to Brady Bunch. That's what I'm presuming is happening with that strange "splatter" font, but can't be certain without knowing what the name of the font is and where you got it from so I can look it over. It's why I had you remove all third party fonts from the system, or at least disable them. That should make all such issues go away.


We now know with your last post that this is only happening in Chrome. So have you tried clearing all cache data in Chrome's settings? Instructions to do that are here. It may not help as it would be rather unusual for a browser to store font cache data.

Apr 11, 2016 6:14 AM in response to Kurt Lang

What you advised me to do certainly fixed the font problem on websites and email programs.

I spent the better part of today's morning doing some testing and saw that the remaining problems only re-occur in Google Chrome.

I reset the browser's settings and for now it seems to have solved the problem.

Thank you very much for your time and effort, this has been a great help! <3

Major problems with fonts after upgrading to Yosemite

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