anthonyfromrochester hills

Q: itunes 12.3.3.17 crashes every time I launch it windows 10 x64

Every time I launch iTunes in windows 10 it will crash.  Sometimes instantly someimtes after a few seconds.  Here is what the event viewer tells me:

 

Faulting application name: iTunes.exe, version: 12.3.3.17, time stamp: 0x56ed1c3e

Faulting module name: JavaScriptCore.dll, version: 7601.5017.2000.2, time stamp: 0x56eca371

Exception code: 0xc0000005

Fault offset: 0x00000000001e70c0

Faulting process id: 0x1abc

Faulting application start time: 0x01d190d27dcadf00

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

Report Id: dde42981-8c85-4e87-9151-9657ef203a49

Faulting package full name:

Faulting package-relative application ID:

 

I also have 24 Bonjour Service crashes just prior to itunes crashing:

 

ERROR: handle_resolve_request bad interfaceIndex 24

 

The Bonjour crashes are identical short of the index number changing from 1-24

 

I have uninstalled everything following this guide: Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support with no positive results.  I would like to do a full backup of my iPhone but can't because iTunes isn't working.  I didn't have this issue prior to updating to this version.

iPhone 6 Plus, iOS 8.1

Posted on Apr 7, 2016 6:45 AM

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Q: itunes 12.3.3.17 crashes every time I launch it windows 10 x64

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