itunes 12.3.3.17 crashes every time I launch it windows 10 x64

Question

itunes 12.3.3.17 crashes every time I launch it windows 10 x64

Every time I launch iTunes in windows 10 it will crash. Sometimes instantly someimtes after a few seconds. Here is what the event viewer tells me:

Faulting application name: iTunes.exe, version: 12.3.3.17, time stamp: 0x56ed1c3e

Faulting module name: JavaScriptCore.dll, version: 7601.5017.2000.2, time stamp: 0x56eca371

Exception code: 0xc0000005

Fault offset: 0x00000000001e70c0

Faulting process id: 0x1abc

Faulting application start time: 0x01d190d27dcadf00

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

Report Id: dde42981-8c85-4e87-9151-9657ef203a49

Faulting package full name:

Faulting package-relative application ID:

I also have 24 Bonjour Service crashes just prior to itunes crashing:

ERROR: handle_resolve_request bad interfaceIndex 24

The Bonjour crashes are identical short of the index number changing from 1-24

I have uninstalled everything following this guide: Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support with no positive results. I would like to do a full backup of my iPhone but can't because iTunes isn't working. I didn't have this issue prior to updating to this version.

iPhone 6 Plus, iOS 8.1

Posted on Apr 7, 2016 6:45 AM

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Answer 1

Apr 7, 2016 11:07 AM in response to anthonyfromrochester hills

Apparently there's a known issue with 12.3.3, based on other threads in this forum, if you have any kind of automatic proxy script. If you disconnect from the internet, iTunes works - if you have the same issue, Troubleshooting issues with iTunes for Windows updates lets you go back to a previous version until Apple fix it.

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Answer 2

Apr 7, 2016 11:18 AM in response to Jenny S-T

Well, I will see if disconnecting from the network helps. Of course I have a Proxy script because what business doesn't.

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Answer 3

turingtest2

Level 10

272,761 points

Apr 7, 2016 2:09 PM in response to anthonyfromrochester hills

iTunes is primarily a consumer product, although that's no excuse for getting this sort of thing wrong. Evidence from other threads suggests that if you can enter the proxy settings manually iTunes should run OK, otherwise roll back to the previous build using the advice at iTunes installers. Rolling back from 12.3.3 will involve restoring the pre-upgrade library from the Previous iTunes Libraries folder. Anyone with an iPhone SE will need 12.3.3.

tt2

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