HT205064: Check your Apple ID device list to see where you're signed in

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Lynchta

Q: apple id has been disabled

my phone keeps saying your apple id has been disabled when I try to update my apps. I have changed my password several times and looked

at my credit card information and its all correct and is working so I don't know what else to try. please help!

iPhone 6, iOS 9.3.1

Posted on Apr 7, 2016 11:16 AM

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Q: apple id has been disabled

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  • Helpful answers

  • by Demo,

    Demo Demo Apr 7, 2016 11:21 AM in response to Lynchta
    Level 10 (95,708 points)
    iPad
    Apr 7, 2016 11:21 AM in response to Lynchta

    Did you sign out in Settings>iTunes and App Store and then sign in again with the new password? If you can not get out of this predicament, you can ask Apple for help here.

    Contact Apple for help with Apple ID account security - Apple Support

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Apr 7, 2016 11:29 AM in response to Lynchta
    Level 5 (7,859 points)
    Notebooks
    Apr 7, 2016 11:29 AM in response to Lynchta

    If your Apple ID is locked

    If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity.

     

     

    If your Apple ID is locked for security reasons, you might see one of these alerts:

    • “This Apple ID has been disabled for security reasons”
    • "You can't sign in because your account was disabled for security reasons"
    • "This Apple ID has been locked for security reasons"

    When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

    If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.

    If you see a message that is different from the alerts above and you can't reset your password, contact us for help.

    Learn more

    After you change your password, you might need to update it in your iCloud settings and in any Apple services that you sign in to with your Apple ID. Learn more about Apple ID and where you can use it.

     

    Last Modified: Mar 16, 2016

    If your Apple ID is locked - Apple Support