HT204416: Get the latest version of Safari for your Mac
Learn about Get the latest version of Safari for your Mac
Q: Safari Version 9.1 (11601.5.17.1) will no longer permit me to access Safari Preferences
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Apr 7, 2016 12:01 PMby JDPARKER587,EtreCheck version: 2.9.10 (261)
Report generated 2016-04-07 14:59:11
Download EtreCheck from https://etrecheck.com
Runtime 2:35
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Unable to access/open Safari Presences within Safari.
MacBook Air (13-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,2
1 1.7 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 379
Intel HD Graphics 3000
Color LCD 1440 x 900
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 days
APPLE SSD SM256C disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.77 GB (118.94 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
Apple Inc. FaceTime Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Card Reader
Apple Inc. thunderbolt_bus
/etc/sysctl.conf - File exists but not expected
Mac App Store and identified developers
~/Library/Caches/com.apple.Safari/Extensions/Plasticumbrella.safariextension
One adware file found. [Remove]
/Applications/AVG AntiVirus.app
[loaded] com.avg.Antivirus.OnAccess.kext (2015.0 - SDK 10.8 - 2016-04-05) [Support]
/Library/Extensions
[not loaded] jp.co.roland.RDUSB0178Dev (1.0.1 - SDK 10.9 - 2016-04-07) [Support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6 - 2016-04-07) [Support]
[not loaded] com.plantronics.driver.PlantronicsDriverShield (4.3 - SDK 10.8 - 2016-04-07) [Support]
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins
[not loaded] com.belcarra.iokit.netpart.panther (1.6.3 - 2012-04-04) [Support]
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3 - 2012-04-04) [Support]
/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins
[not loaded] com.RemoteControl.USBLAN.panther (1.6.2 - 2012-04-04) [Support]
/System/Library/Extensions/3.1.1
[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6 - 2012-04-05) [Support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6 - 2012-04-05) [Support]
[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7 - 2012-04-05) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6 - 2014-12-03) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6 - 2014-12-03) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5 - 2014-12-03) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6 - 2014-12-03) [Support]
[not loaded] 8 Apple tasks
[loaded] 149 Apple tasks
[running] 76 Apple tasks
[killed] 5 Apple tasks
5 processes killed due to insufficient RAM
[not loaded] 44 Apple tasks
[loaded] 153 Apple tasks
[running] 86 Apple tasks
[killed] 5 Apple tasks
5 processes killed due to insufficient RAM
[running] com.avg.Antivirus.gui.plist (2016-04-05) [Support]
[running] com.netgear.switchTool.plist (2014-04-21) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-11-30) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loaded] com.avg.Antivirus.crashpad.plist (2016-04-05) [Support]
[running] com.avg.Antivirus.infosd.plist (2016-04-05) [Support]
[running] com.avg.Antivirus.services.plist (2016-04-05) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-13) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-11-30) [Support]
[running] jp.co.roland.RDUSB0178Setupd.plist (2015-08-22) [Support]
[loaded] com.adobe.ARM.[...].plist (2012-09-17) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-04-05) [Support]
[loaded] com.nchsoftware.recordpad.schedule.LikeSurvey.plist (2015-11-06) [Support]
Caffeine Application Hidden (/Applications/Caffeine.app)
Dropbox Application Hidden (/Applications/Dropbox.app)
AppTrap Application Hidden (/Library/PreferencePanes/AppTrap-2.prefPane/Contents/Resources/AppTrap.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
VerizonUpdateCenter UNKNOWN (missing value)
pCloud Drive UNKNOWN (missing value)
KiesAgent UNKNOWN (missing value)
fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)
[running] OpenObject.fuspredownloader.91872
[running] com.KumaranVijayan.AppTrap.90592
[running] com.adobe.Reader.166752
[loaded] com.etresoft.EtreCheck.173792
[running] com.evernote.EvernoteHelper
[running] com.getdropbox.dropbox.7712
[running] com.lightheadsw.caffeine.19872
[loaded] com.microsoft.SyncServicesAgent.6752
[running] com.microsoft.outlook.databasedaemon.61152
[loaded] 399 Apple tasks
[running] 198 Apple tasks
[killed] 8 Apple tasks
LogMeInSafari64: 1.0.730 (2012-07-11) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-27)
SlingPlayer: Unknown - SDK 10.8 (2015-07-17) [Support]
AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-03-20) [Support]
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-26) [Support]
LogMeIn: 1.0.730 (2012-07-11) [Support]
Silverlight: 5.0.61118.0 - SDK 10.6 (2015-09-07) [Support]
QuickTime Plugin: 7.7.3 (2016-03-27)
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-26) Outdated! Update
LogMeInSafari32: 1.0.730 (2012-07-11) [Support]
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-18) [Support]
AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-03-20) [Support]
GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]
JavaAppletPlugin: Java 8 Update 65 build 17 (2015-12-09) Check version
WebEx64: 1.0 - SDK 10.6 (2013-01-28) [Support]
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
Pin It Button (2016-02-28)
OneNote Clipper (2016-02-08)
Evernote Web Clipper (2016-01-20)
Ultimate (2013-02-01)
Plasticumbrella (cache only) (2016-04-05) Adware! [Remove]
AddThis (2012-07-11)
AppTrap (2014-07-04) [Support]
Flash Player (2016-03-18) [Support]
FUSE for OS X (OSXFUSE) (2014-12-01) [Support]
Java (2015-10-28) [Support]
ME-80 (2014-08-25) [Support]
Tuxera NTFS (2014-04-14) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.77 GB Disk used: 130.83 GB
Destinations:
JUPARNET02 [Local]
Total size: 249.72 GB
Total number of backups: 9
Oldest backup: 8/30/15, 4:33 PM
Last backup: 3/31/16, 1:42 PM
Size of backup disk: Too small
Backup size 249.72 GB < (Disk used 130.83 GB X 3)
30% mdworker(11)
6% WindowServer
4% kernel_task
1% fontd
0% RDUSB0178Setupd
573 MB com.apple.WebKit.WebContent(7)
506 MB kernel_task
119 MB mdworker(11)
82 MB Safari
74 MB Mail
63 MB Free RAM
3.94 GB Used RAM (686 MB Cached)
921 MB Swap Used
Apr 5, 2016, 11:36:06 AM Self test - passed
Apr 5, 2016, 11:16:38 AM /Library/Logs/DiagnosticReports/soagent_2016-04-05-111638_[redacted].cpu_resour ce.diag [Details]
/System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent
Apr 5, 2016, 10:34:50 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-04-05-103450_[redacted].crash
com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes
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Apr 7, 2016 12:50 PMby Allan Eckert,HelpfulUninstall AVG. It is worthless on your Mac. It offers no additional protection. All it does is cause problems.
You have adware installed on your Mac. The tool at https://www.malwarebytes.org/antimalware/mac/ should be able to remove it.
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Apr 7, 2016 2:42 PMby Linc Davis,First, never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you cause problems, not how you solve them.
Please back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Safari/Extensions
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Desktop, leaving the window open. Relaunch the application and test. If there's no change, quit again and put the item you moved back where it was, overwriting the one that may have been created in its place. Otherwise, delete the item you moved. If possible, restore it from a backup that predates the problem.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
