kernel panic

Question

yankee119 Author

Level 1

18 points

kernel panic

Can anyone help me with a constant kernel panic that I keep experiencing. My operating system is:

MacBook Pro (Retina, 13-inch, Late 2013)

Processor: MacBook Pro (Retina, 13-inch, Late 2013)

Memory: 8 GB 1600 MHz DDR3

Graphics: Intel Iris 1536 MB

This is my log:

Anonymous UUID: EB6E2B46-D820-38A8-2FEB-50D1B9431648

Thu Apr 7 14:19:49 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff800dc16df2): Kernel trap at 0xffffff7f8fbbd038, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00000001c994c000, CR3: 0x00000000752eb0c4, CR4: 0x00000000001627e0

RAX: 0xffffff8037038000, RBX: 0xffffff8030f9c000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

RSP: 0xffffff8116edbb80, RBP: 0xffffff8116edbbc0, RSI: 0x0000000000000002, RDI: 0xffffff8037062400

R8: 0x00000000000002ae, R9: 0xffffff801113d148, R10: 0x0000000000000000, R11: 0xffffff8020ef6960

R12: 0xffffff800e312f48, R13: 0xffffff800e229750, R14: 0xffffff8037062400, R15: 0xffffff802480f000

RFL: 0x0000000000010282, RIP: 0xffffff7f8fbbd038, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000001c994c000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80ef2ecc70 : 0xffffff800db2ad21

0xffffff80ef2eccf0 : 0xffffff800dc16df2

0xffffff80ef2eceb0 : 0xffffff800dc33ca3

0xffffff80ef2eced0 : 0xffffff7f8fbbd038

0xffffff8116edbbc0 : 0xffffff7f8fb1ca68

0xffffff8116edbc00 : 0xffffff7f8fb2bb95

0xffffff8116edbc30 : 0xffffff7f8fb1d479

0xffffff8116edbc50 : 0xffffff7f8fb826a8

0xffffff8116edbc70 : 0xffffff7f8fb1d2dc

0xffffff8116edbca0 : 0xffffff7f8fb2b6a1

0xffffff8116edbd00 : 0xffffff800e0b65d1

0xffffff8116edbd50 : 0xffffff800e0fde02

0xffffff8116edbdc0 : 0xffffff800dbe17de

0xffffff8116edbe10 : 0xffffff800db2ef8c

0xffffff8116edbe40 : 0xffffff800db139f3

0xffffff8116edbe90 : 0xffffff800db2429d

0xffffff8116edbf10 : 0xffffff800dc0231a

0xffffff8116edbfb0 : 0xffffff800dc344c6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8fb01000->0xffffff7f8fb6ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f8e324000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8ebfd000

com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[88C45C9D-E631-3130-99D0-EDCC8 38563FF]@0xffffff7f8fb7e000->0xffffff7f8fbddfff

dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f8ead5000

dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f8e324000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8ebfd000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8fb01000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

14F1713

Kernel version:

Darwin Kernel Version 14.5.0: Mon Jan 11 18:48:35 PST 2016; root:xnu-2782.50.2~1/RELEASE_X86_64

Kernel UUID: A503418E-2182-3864-AEA5-79374A30A241

Kernel slide: 0x000000000d800000

Kernel text base: 0xffffff800da00000

__HIB text base: 0xffffff800d900000

System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 25707028029611

last loaded kext at 22471528900035: com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3 (addr 0xffffff7f901a7000, size 12288)

last unloaded kext at 22668749252480: com.apple.iokit.IOUSBHIDDriverPM 710.4.7 (addr 0xffffff7f90192000, size 36864)

loaded kexts:

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleCameraInterface 5.36.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookPro11,1, BootROM MBP111.0138.B16, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68

Graphics: Intel Iris, Intel Iris, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Apr 7, 2016 11:56 AM

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Answer 1

Eric Root

Level 10

685,293 points

Apr 8, 2016 12:26 PM in response to yankee119

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.

Etrecheck – System Information

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Answer 2

yankee119 Author

Level 1

18 points

Apr 9, 2016 10:26 AM in response to Eric Root

Here is the check from Etrecheck:

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-07 14:48:31

Download EtreCheck from https://etrecheck.com

Runtime 1:46

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 208

Video Information: ⓘ

Intel Iris

Color LCD 2560 x 1600

System Software: ⓘ

OS X Yosemite 10.10.5 (14F1713) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.77 GB (36.85 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/hosts - Count: 1

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 5 Apple tasks

[loaded] 144 Apple tasks

[running] 63 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 48 Apple tasks

[loaded] 137 Apple tasks

[running] 78 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-10) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-04) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-03-11) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2013-12-01) [Support]

[loaded] com.adobe.agsservice.plist (2015-09-17) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-04) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-11) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-12-02) [Support]

[loaded] com.adobe.ARM.[...].plist (2014-01-06) [Support]

User Login Items: ⓘ

AirPort Base Station Agent Application Hidden (/System/Library/CoreServices/AirPort Base Station Agent.app)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: ⓘ

[loaded] 366 Apple tasks

[running] 170 Apple tasks

Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Unity Web Player: UnityPlayer version 4.6.1f1 - SDK 10.6 (2014-12-05) [Support]

Default Browser: 600 - SDK 10.10 (2015-08-30)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-15) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-17) [Support]

AdobePDFViewerNPAPI: 10.1.16 (2015-10-14) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

Silverlight: 5.1.40416.0 - SDK 10.6 (2015-06-29) [Support]

QuickTime Plugin: 7.7.3 (2016-04-05)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) Outdated! Update

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

AdobePDFViewer: 10.1.16 (2015-10-14) [Support]

JavaAppletPlugin: Java 8 Update 77 build 03 (2016-04-04) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

Picasa: 1.0 - SDK 10.4 (2013-11-29) [Support]

WebEx64: 1.0 - SDK 10.6 (2013-07-11) [Support]

Safari Extensions: ⓘ

aVOID (2012-08-17)

3rd Party Preference Panes: ⓘ

AppTrap (2016-01-15) [Support]

Flash Player (2016-03-18) [Support]

Java (2016-04-04) [Support]

Perian (2011-07-23) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 249.77 GB Disk used: 212.92 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 19

Oldest backup: 12/6/13, 8:11 PM

Last backup: 1/11/16, 9:17 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 249.77 GB X 3)

Top Processes by CPU: ⓘ

8% Safari

5% WindowServer

4% com.apple.WebKit.WebContent(5)

2% hidd

2% fontd

Top Processes by Memory: ⓘ

942 MB com.apple.WebKit.WebContent(5)

729 MB kernel_task

311 MB Safari

205 MB mdworker(14)

188 MB iTunes

Virtual Memory Information: ⓘ

855 MB Free RAM

7.16 GB Used RAM (1.55 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Apr 7, 2016, 02:19:49 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-07-141949_[redacted].panic [Details]

Apr 7, 2016, 02:19:46 PM Self test - passed

Apr 5, 2016, 09:48:40 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-05-214840_[redacted].panic [Details]

Apr 5, 2016, 05:18:56 PM ~/Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2016-04-05-171856_[redacted].crash

com.adobe.Photoshop - /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Apr 3, 2016, 04:55:21 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-03-165521_[redacted].panic [Details]

Apr 2, 2016, 11:45:14 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-02-234514_[redacted].panic [Details]

Mar 26, 2016, 12:53:41 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-26-125341_[redacted].panic [Details]

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