HT201363: About Apple ID security questions

Learn about About Apple ID security questions
colinmil

Q: When I enter my Apple ID and password on the main Manage my Apple ID page the box just goes white and does nothing.  My password is correct.

When I enter my Apple ID and password on the main Manage my Apple ID page the box just goes white and does nothing.  My password is correct.

I am going to the Manage page because I have not been able to redeem software I purchased in the Apple store.  When I enter the code it says I should create three security questions and then another login box comes down from the top of the screen.  When I enter my password in there it goes back up and then comes back down a few seconds later.  If I do type my password incorrectly it tells me so, but when I type it correctly it just keeps cycling up and down.

I do have an older machine here running 10.6.8 and I am trying to get the 10.7 I purchased.  I have applied the extra security update for 10.6.8 that was hanging me up previously.  Every step of the way this Mac experience has been a frustration.

iMac, Mac OS X (10.6.8)

Posted on Apr 7, 2016 4:29 PM