verification failed - there was an error connecting to the apple 1d server

My sons ipad wont logon to iTunes account - I type in account apple id then password and it comes back with message - Verification Failed- there was an error connecting to the apple id server

iPad Mini, iOS 9.3

Posted on Apr 7, 2016 8:38 PM

Reply
1 reply

Apr 9, 2016 8:48 AM in response to sog128

Hi sog128,

Thank you for participating in the Apple Support Communities.

If you can't sign into the iTunes Store on your son's iPad mini, make sure it's updated to the latest iOS version (currently 9.3.1)--Update the iOS software on your iPhone, iPad, or iPod touch.

After this, if the device still can't connect, try the troubleshooting steps in the "On your iPhone, iPad, or iPod touch" section of If you can’t connect to the iTunes Store.

Best Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

verification failed - there was an error connecting to the apple 1d server

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.