Straya92
Level 1 (4 points)

Q: Getting error "Cannot connect to Itunes Store". I have tried everything, please help!

Hey all, My mother's Ipad hasn't been able to make any purchases whatsoever for the past 2 months, I've been trying to fix it on and off myself by googling and calling tech support, but nothing came out of it. I'll list what I've attempted so far, if anyone has any ideas please feel free to comment down below..

 

- All the basic troubleshooting process apple provides

- Reset to factory settings

- Logged into her account on my iPod, which I've been able to make purchases and it still says "Cannot connect to iTunes Store".

- Hard reset

- Going to settings > iTunes & App Store > Apple ID, signing out and back in.

 

Those are a few off the top of my head, if i remember anymore i'll add them.

iPad 2, iOS 9.3.1

Posted on Apr 7, 2016 7:50 PM

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Straya92

Q: Getting error "Cannot connect to Itunes Store". I have tried everything, please help!

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 9, 2016 7:50 AM in response to Straya92
    Community Specialists
    Apr 9, 2016 7:50 AM in response to Straya92

    Hello Straya92,

    Thanks for using Apple Support Communities.

     

    I understand your Mom's iPad isn't able to connect to the iTunes Store.  Given your previous troubleshooting, it looks like there's an issue with the Wi-Fi network it is being connected to.  Have you tried connecting to a different Wi-Fi network?  I suggest trying to reset your Wi-Fi router, and confirm it is configured as shown below.

     

    Restart.

    For more help, try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
      • Restart your iOS device.
      • Unplug your router and plug it back in.
      • Unplug your cable or DSL modem and plug it back in.

    Get more help

    • If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
    • If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
    • Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.
    • Update your Wi-Fi router with the latest firmware and make sure the router supports your Apple product. For more information, contact the manufacturer of your router.

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Recommended settings for Wi-Fi routers and access points

     

    Take care.