Yosh1962

Q: imessage doesnt recognice contact after migration

I just went from iphone 4 to 4s by using itunes. Everything worked fine, so i have my apps, music movies on my new iphone.

now i want to send an imessage to my sister which perfectly worked on my old iphone 4. however it doesnt get trough her.

i deleted the contact and renewed it, but still cant send the imessage.

 

Any hints from your side ?

Thanks a Lot

Yosh

iPhone 4S, iOS 9.3.1

Posted on Apr 8, 2016 2:11 AM

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Q: imessage doesnt recognice contact after migration

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  • by pedro d,

    pedro d pedro d Apr 9, 2016 1:56 PM in response to Yosh1962
    Community Specialists
    Apr 9, 2016 1:56 PM in response to Yosh1962

    Hello there, Yosh.

     

     

     

    It sounds like you're having an issue sending a Message to your sister from your iPhone 4s. The following Knowledge Base article offers up some great troubleshooting recommendations:

     

     

     

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

     

     

     

    If your messages aren't sending, or you aren't getting messages

    Check your contact information:

    1. Make sure that you're using the right phone number or email address for the contact.
    2. Go to Settings > Messages > Blocked and make sure that the contact isn't on your block list.

    If messages won't send to a certain person or you need help with group messages

    Sometimes your messages won't send to a particular contact, or you might have issues with group messages. For example, you might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation.

    Delete the conversation* that has the issue and start a new conversation:

    1. Open Messages and look at your list of conversations.
    2. Swipe from right to left on the conversation you want to delete. Then tap Delete.
    3. Open Messages, tap  , and enter the phone number or email address of your contact or contacts.
    4. Write a new message and tap send.

    *When you delete a conversation, you won’t be able to recover it. If you want to save parts of conversations or their attachments, you can take screenshots. You can also touch and hold an attachment or message bubble, then tap More > Save.

    Restart your device and check for updates

    1. Restart your device.
    2. Check for a carrier settings update.
    3. Check for an iOS software update.

     

     

     

    If you're issue persists, you will want to restore the iPhone as new, to determine wether the issue is part of your backup. After you restore as new, setup Messages and see if you can send your sister a message. The steps are reviewed in this article:

     

     

     

    How to erase your iOS device and then set it up as a new device or restore it from backups

     

     

     

    Back up your data

    1. Check for iOS software updates. Install them if available.
    2. Take a few minutes to transfer your content from your device to your computer to ensure that all of your critical data is safe.
    3. Back up your device before you erase it.

    Learn more about how to copy your backup to another folder, disk, or location for safekeeping.

    Erase your device

    Erasing all content and settings will delete all of the data from your device, including songs, videos, contacts, photos, calendar information, and anything else. All device settings are restored to their factory condition.

    To remove all settings and information from your device, tap Settings > General > Reset > Erase All Content and Settings.

         

    If you can't erase your device, restore the device using iTunes.

    Set up your device as a new device

    After your device is erased, you should see the following screen:

    Follow the steps to complete the setup assistant. When prompted, select "Set Up as New iPhone." Then tap Next.

    Skip the Apple ID sign-in, in case the original issue was related to any of your content on iCloud.

         

    After setting up as new, you will need to enter your Visual Voicemail password for iPhone (on carriers that support Visual Voicemail). If you've forgotten your password, contact your carrier to help you reset it.

    After erasing and setting up as a new device, your device is now in a factory configuration. Re-try what you were trying when you first found the issue to determine if erasing and setting up as a new device resolved the issue. Content on the device might have caused the unexpected behavior.

    • If the issue persists, you might want to contact Apple Support.
    • If the issue is resolved, sync one type of content at a time back to your device. For example, if you had an issue playing music, add songs from iTunes and confirm that they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.