I used to have an iPhone 5s which I could use Siri whilst listening to music, but since moving on to the iPhone 6s I no longer can. For example if I'm listening to music then want to call someone, I hold down the button on the volume control and ask to phone but it just pauses the music yet on my old phone it would work fine.
iPhone 6s, iOS 9.3
Hello annabobbleUK,
Thanks for using Apple Support Communities.
If I understand your post correctly you are trying to use Siri with a headset on your iPhone, and it's not being activated. I suggest running through the steps below to get started troubleshooting Siri.
If Siri isn't available, or doesn't understand or respond to questions
Before you try these steps, make sure that your device works with Siri. After each step, see if Siri is working.
- Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
- On your iOS device, make sure that Siri is turned on under Settings > General > Siri.
- Restart your iPhone, iPad, or iPod touch.
- On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
- If you're using an iOS device, try to use Siri with a headset. If Siri only works when you're using a headset, get help with the microphones on your device.
- Contact Apple Support.
Use Siri on your iPhone, iPad, or iPod touch
Take care.
Using siri whilst listening to music
