Gary-5

Q: OS X 10.11.4 - Setting the default email to one other than Mail (such as MS Outlook) is not retained.  Is this something others have seen and is there a fix?

OS X 10.11.4 - Setting the default email to one other than Mail (such as MS Outlook) is not retained.  Is this something others have seen and is there a fix?

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Apr 8, 2016 11:03 AM

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Q: OS X 10.11.4 - Setting the default email to one other than Mail (such as MS Outlook) is not retained.  Is this something othe ... more

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  • by Duane,

    Duane Duane Apr 8, 2016 12:06 PM in response to Gary-5
    Level 10 (124,018 points)
    Apr 8, 2016 12:06 PM in response to Gary-5

    No problem here. Once it is set to Thunderbird it stays there.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 8, 2016 1:39 PM in response to Gary-5
    Level 10 (207,973 points)
    Applications
    Apr 8, 2016 1:39 PM in response to Gary-5

    If the default mail client resets to Mail after you have set it to something else, you may have to disable iCloud Drive temporarily before changing it.

  • by Gary-5,

    Gary-5 Gary-5 Apr 8, 2016 2:43 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Apr 8, 2016 2:43 PM in response to Linc Davis

    I disabled iCloud drive in the System Preferences, opened Mail, changed the default email to MS Outlook 2016 in Mail preferences, close Mail, reopen Mail and the default is back to Mail.  Any other thoughts?  I don't know if this is a bug in Mail or an issue with MS Office 2016.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 8, 2016 3:21 PM in response to Gary-5
    Level 10 (207,973 points)
    Applications
    Apr 8, 2016 3:21 PM in response to Gary-5

    If Microsoft Outlook is installed and you want it to be the default mail reader, select

              Outlook ▹ Preferences... ▹ General

    Check the box marked

              Make Outlook the default application for e-mail, calendar, and contacts

  • by Gary-5,

    Gary-5 Gary-5 Apr 8, 2016 3:37 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Apr 8, 2016 3:37 PM in response to Linc Davis

    There is no check box to make Outlook the default email application in MS Office 2016.  See attached screen shots.Screen Shot 2016-04-08 at 5.35.20 PM.png

  • by Linc Davis,

    Linc Davis Linc Davis Apr 8, 2016 3:57 PM in response to Gary-5
    Level 10 (207,973 points)
    Applications
    Apr 8, 2016 3:57 PM in response to Gary-5

    Although the problem is not the same, please follow the instructions in this support article to reset the Launch Services database.

    Instead of typing the command as directed in the article, I suggest that you copy and paste it from the web page into the Terminal window. Make sure you select the whole line before copying. One way to do that is to triple-click anywhere in the line.

    If you don't already have a current backup, back up all data before proceeding. You may have to log out or restart to see a change.