HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
heath04
Level 1 (4 points)
iPhone

Q: All software up to date, but itunes says i need to update to restore my new iphone.

Hi,

 

I got a new iPhone. I backed up my old one last night just fine to my iTunes. Today when I went to restore to my new phone, iTunes told me it could not connect to my phone and that I needed the latest version of iTunes. The catch is ALL software, both on my iPhone and computer is up to date. Could someone help me on this? I have an iMac and the phone is an iPhone 6. All cables and USB ports work and I have reset my lockdown files and whatnot.

 

Thanks in advance!

iPhone 6, iOS 9.3.1

Posted on Apr 8, 2016 11:43 AM

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heath04

Q: All software up to date, but itunes says i need to update to restore my new iphone.

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  • Helpful answers

  • by gdgmacguy,

    gdgmacguy gdgmacguy Apr 8, 2016 12:50 PM in response to heath04
    Level 7 (20,639 points)
    Apr 8, 2016 12:50 PM in response to heath04

    Please provide users here the version of OS X you are using as well as the version of iTunes

  • by Limnos,

    Limnos Limnos Apr 9, 2016 7:31 AM in response to heath04
    Level 9 (53,552 points)
    Mac OS X
    Apr 9, 2016 7:31 AM in response to heath04

    iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher.  System Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. If it can run 10.8.5 or higher you can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase.  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.