Q: Apple Watch stops pulse messureing
My apple watch stops the pulse messuring about 3 Minutes after starting an Workout.
in Helthapp I can see a frequently pulse messure after starting until about 3 Minutes and than it stops.
The next pulse messure point is if I stops the workout, it ll be 1 or 2 hours later.
Any idea?
Apple Watch, watchOS 2.2
Posted on Apr 8, 2016 12:42 PM
Hi Michael
On your iPhone, in the Watch app, go to: My Watch > Workout - if it is presently enabled, turn off Power Saving Mode.
Otherwise, the following steps may help:
- Close all open apps on your iPhone and then restart both your iPhone and your watch:
- To close all open apps on your iPhone: double-click on the Home button, then swipe up on each app preview.
- Turn both off devices off together, then restart your iPhone first:
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.
- To turn it back on: press and hold the side button until you see the Apple logo.
- If that does not help, next try unpairing and re-pairing your watch:
- The Watch app on your iPhone takes watch backups automatically, including a fresh one when unpairing via the app.
- Choose to restore your watch (Restore from Backup) when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
If the issue persists, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked under warranty:
Posted on Apr 8, 2016 12:53 PM